Clinical Systems Helpdesk Officer

at  Hertfordshire Community NHS Trust

This is an exciting opportunity to join the Clinical Systems Support Team in Hertfordshire Community Trust. You will be part of our Clinical Systems Helpdesk Team providing first line support to clinical staff for our main EPR System (SytmOne) and other clinical systems used in the trust.

• To provide front-line support to users of national Application Systems by resolving user issues and to record enquiries on Helpdesk software.
• To investigate and analyse data discrepancies on patient records.
• To assist the Development Team in the production and distribution of documentation.
• To provide systems administration support for Community and Child Health national Application Systems used within Hertfordshire (currently SystmOne but further may follow)
• To assist the Training Team with the production, collation and distribution of training materials.
• Book computer system users into training sessions and send confirmation.
• Provide general administrative support to the Community Information Team including Data Quality reports.

You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work
You need to apply before the interview takes place.

Please refer the Job description for details