Clinical Systems Officer

at  North Staffordshire Combined Healthcare Trust

Training To deliver business as usual training IT courses within the Trust to a broad range of staff. To support in development and delivery of new training courses to support and improve working practices. Provide training as part of clinical system implementations and upgrades. To support the development of and deliver training using a variety of modes and methodologies methods including: -Stand-alone eLearning packages to provide self-paced learning via the internet Facilitated/Guided eLearning with agreed levels of trainer support.
Standard classroom courses - Trainer led Carry out training. To participate in formal system testing supporting version release within customer systems, Provides training on the national registration system to users across the Trust. Support Provide a dedicated customer focused approach offering support and advice to customers including explaining functionality available within systems modules. Assist in the resolution of data quality issues utilising and developing skills to ensure consistency, confidentiality and accuracy.
Participate in system testing and contribute to the development of Service communications and user guidance documentation. To understand and maintain knowledge of reference data set up and structure within both new clinical systems and operational legacy systems to ensure clinical information systems are maintained, to the highest quality and accuracy of data collection. To contribute to the development and maintenance of documented clear and structured administrative processes in supporting accurate capture of reference data, including ensuring version control and protocols. Collect, update accurate reference data supporting clinical service implementations.
Assist with the implementation of the new clinical systems within customer organisations. Assist with production of updates and communications to support system changes and re-developments for Trust Clinical Systems. To understand and support new and on-going developments within clinical information systems which capture patient treatments, activity and care processes. System administration Update and maintain clinical systems.
Respond to ad hoc information requests, and understand requirements and escalating when required. Escalate faults to senior team members for National Service Desk in line with local protocol, records details and ensures resolution is received. Update and maintenance of system reference files. Set up and maintenance of user accounts on clinical and corporate systems

Please refer the Job description for details