Clinical Team lead – Social Work & Discharge Planning

at  Trillium Health Partners

Job Description:
Position: Clinical Team lead – Social Work & Discharge Planning
File#: 2024-39058
Status: Permanent Full Time (x1)
Salary: Allied Health (AH11.7) | $44.66-$57.99
Dept/Health Program: Discharge Planning
Hours of Work/Shifts: Days, Weekends, Holidays| 8:00am-4:00pm 8:30 am to 4:30 pm/ 9:00am- 5:00pm )
Site: Credit Valley Hospital, RCC, THP-UHN RCC

JOB DESCRIPTION

The Clinical Team Lead (CTL) Role is a clinical liaison and leadership (non-supervisory) position within the Discharge Planning Portfolio, reporting to the Manager, Discharge Planning. The successful candidate will work within a fast paced environment as a collaborative team member, both providing day-to-day operational and education support for the discharge planning portfolio (site specific) and a key position in mentoring and facilitating complex discharge plans. Working collaboratively Social Work/Discharge Planners and other hospital unit based team members, the CTL supports escalated and complex discharge plans; identifying and working to remove barriers to timely transitions/discharges.
The primary goal of CTL is to enhance and maintain optimal patient flow through and out of Trillium Health Partners, while upholding high standards of patient experience, safety and quality transition planning. The CTL will maintain a dual focus on supporting specific cases while maintaining a high level over site of the site- specific daily flow operations. This position will lend support and oversight to the timely access to Long Term Care, Rehabilitation, Retirement Homes, Complex Continuing Care and Community Support Services. The CTL understands the fundamental Flow and Capacity theories and practical challenges of a hospital system and works to achieve that patients are served in the right place, at the right time, receiving the right care through daily interactions with interprofessional staff and planned education activities/initiatives.

QUALIFICATIONS

• Masters degree in Social Work (MSW) preferred
• Bachelors degree in a Health Discipline is required
• 2-5 years clinical experience in an acute care hospital setting
• Broad experience in discharge planning is essential
• Demonstrated excellence in conflict management, critical thinking, problem-solving and decision-making; be able to function in high paced and stressful situations while maintaining focus and composure
• Current knowledge of health care trends, government relations, relevant public policy developments; in order assess current and future transition directions and resources
• Extensive knowledge of local community resources and initiative to proactively search for new resources
• Manage and cultivate strategic partnerships both internal and external to the organization
• Knowledge and/or experience working with Adult Learning Principles
• Experience with legislation that governs Public Hospitals (Public Hospitals Act, Substitute Decisions Act, Consent to Treatment Act, Mental Health Act, etc.)
• Extensive knowledge how to effectively serve an increasingly aging and diverse population with complex medical, functional, cognitive and psychosocial needs
• Experience monitoring and analyzing patient flow metrics; with an ability to highlight trends and areas of focus for the Manager
• Expert written and verbal communication, collaboration, organizational and problem solving skills
• Proven project management and change management experience
• Experience with Meditech is a strong asset
• Ability to work independently and collaboratively with a variety of internal and external stakeholders

EDUCATION/MENTORSHIP

• Act as a mentor and preceptor for all existing and new staff through developed education, competency and performance management support
• In this capacity, there is an aim to highlight when education opportunities are indicated/identified as evidenced through gaps in daily practices, knowledge of new/refreshed initiatives (both internal to THP and external), documentation standards, etc.
• Develop and maintain clinical orientation for new employees joining Discharge Planning
• Work with Manager, to support and monitor performance management
• In this capacity, provides guidance and direction to staff and assists manager to set objectives; indentify trends; implement policies and procedures to support the daily work
• Evaluate effectiveness and sustainability of new program and organizational initiatives
• Participate in organizational educator groups/committees to support corporate alignment within Discharge Planning

ACCOUNTABILITY AND ESCALATION

• Bring patient and family discharge issues to team, manager, Joint Discharge and Operations mgs,
• Appropriately escalate issues to Manager of Discharge Planning and Director within expected timelines
• Identify “hard to serve” and “hard to place” patients in advance, engage Senior Leadership as appropriate
• In a non-supervisory role, be able to contribute to team members performance evaluation and highlight to Manager any performance areas of focus/education
  Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
  To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
  Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
  In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
  All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
  Trillium Health Partners is identified under the French Language Services Act.
  We thank all those who apply but only those selected for further consideration will be contacted.