Clinical Team Secretary

at  NAViGO Health and Social Care CIC

To provide a full, effective and efficient administrative and secretarial support service to all staff within the Clinical Team co-ordinating adhoc daily administration tasks to ensure the effective and efficient running of the service To audio/copy type and format correspondence following Outpatient Appointments and Domiciliary Visits ensuring timescales are met and information is saved accurately on the electronic system. Will support the day to day diary management of Clinical and Medical Team Members. To audio/copy type and format of all reports, letters, assessments, reviews, care plans, discharges etc as pertinent to the work of the Team within set timescales ensuring clinical coding as appropriate and accurate saving to the electronic system. Assist in monitoring and advising with regard to waiting lists/appointment scheduling To work within set processes and guidelines to maintain efficient, accurate and confidential record systems.
To assist in overseeing work on a day to day basis of any bank, temporary and admin support staff bringing any issues to the attention of Admin Team Lead. To attend and participate in relevant team meetings including Administrative, Clinical and Business Meetings. To deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated. To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff.
To offer support to both internal and external clinical meetings including: - Sourcing and booking of suitable venue - Invitations/Meeting apology collation for Chair in relation to meeting attendees - Preparation of Meeting Agendas and dissemination of documentation pre meeting - Taking, producing and distributing minutes of meetings and relevant documentation under direction of Chairperson/Admin Team Lead/Clinical staff. To run and edit electronic system reports, updating and checking the quality of data supplied and inputted systematically checking the electronic system error reports and rectify data contained on a monthly basis. To assist in the collation of up to date activity and data relevant to the team provision ensuring system data errors are addressed in a timely manner as raised by Quality and Performance Lead/Admin Team Lead

Please refer the Job description for details