Clinical Team Secretary

at  Nottinghamshire Healthcare NHS Foundation Trust

The post holder will be responsible for processing referrals received into the NeSS service using the appropriate platform; Rio. You will also be involved with providing support and ensuring the best patient experience throughout the NeSS pathway journey. They will do this by the timely and accurate provision of all communication and administrative duties. You will be expected to be involved in, and contribute to, team meetings, for example, business and MDT clinical meetings to offer administrative support.
The post holder will also take calls directly from patients, GP’s and other stakeholders. Excellent communication skills are essential within this role. This will involve daily contact with patients and exchange of confidential, sensitive information between staff, patients, carers and internal/external agencies, using tact, diplomacy and respect in a form that is appropriate to them and the situation, and constructively manages barriers to effect communication. Maintain a position of integrity at all times whilst appreciating the need for a high level of confidentiality when dealing with patient/carer information and issues appertaining to this post, in line with Caldicott principles, the Data Protection Act and any new legislation arising in the future.
Communicating in a manner and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures. Typing/Word processing qualification to RSA/OCR III standard or equivalent level of experience Experience of audio-typing would be beneficial Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 3 or proven practical experience Be proficient in the use of IT systems including Microsoft Office Excel, Outlook, Word, Database & internal systems including Patient and staff Information systems Good general education including English Language and Maths to GCSE or equivalent Accurate minute taking skills Ability to meet deadlines Ability to work on own initiative Excellent organisational skills Team player Understanding of data protection and maintaining strict confidentiality Excellent communication skills Experience of working in a customer-facing role Experience of working in a busy environmen

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