Clinician Logistics Pharmacist -On-site in Canton, MI

at  Walgreens

JOB SUMMARY

Responsible for performing clinical and professional pharmaceutical work in the review, processing, transferring and dispensing of prescribed medications, drugs, and supplies needed for patient care, with a focus on getting patients triaged to the right channel of service within the enterprise. Responsible for receiving and making phone calls related to patient care and prescription processing, addresses escalated issues and outcomes of issues related to post-ship escalations.

BASIC QUALIFICATIONS

• Bachelor’s degree in pharmacy or PharmD
• Current Pharmacist license as granted by the appropriate state licensing authority
• 3 years’ work experience as a practicing pharmacist
• 2 years’ work experience in customer service, specialty pharmacy, home health care, or related field with a focus on meeting quality standards for customer/patient service and satisfaction
• Strong attention to detail and quality with proven problem-solving skills

PREFERRED QUALIFICATIONS

• Experience in a call center environment, mail service, long term care, or specialty pharmacy setting
• Excellent written/verbal communication skills and interpersonal skills with the ability to lead, motivate, coach, and provide feedback to team members
• Experience utilizing pharmacy and clinical systems
• Proven focus on customer service, quality, and accuracy

• Performs clinical and professional pharmaceutical work which includes but is not limited to:
• Coordinates and completes transfers of prescriptions in compliance with all state and federal regulations.
• Conducts pharmacist functions for escalated orders post-shipment including but not limited to assessment of medication stability of delayed orders, review and updated excursion of data annually, and review of criteria and medications that are part of nonrefrigerated warm weather pack-out.
• Participates in the coordination of care to meet patient outcomes/goals; assist in resolving complex inquiries and/or complaints escalated by community-based specialty pharmacies.
• Performs patient counseling in compliance with clinical program protocols and adhere to and counsel patients in compliance with REMS programs; documents any and all interactions with patients and prescribers in the appropriate systems according to protocol; answers questions and provides information to patients on drug interactions, side effects, dosage, administration and storage of prescriptions and supplies.
• Provides clinical and regulatory oversight and direction to Logistics Team non-clinician team members handling escalated situations
• Responsible for providing clinical support for escalated patient issues.
• Reviews patient demographics and prescriptions to assure appropriate therapy and accuracy of dose.
• Updates patient records/charts, medication profiles, care plans, initial patient notes and continuing patient progress notes, as needed.
• Assists in establishing and refining standard operating procedures to meet/exceed service levels;
• assists in identifying, developing and implementing potential solutions to resolve problems and/or remove barriers that inhibit the department’s ability to achieve performance goals.
• Identifies, develops, implements potential solutions to resolve problems and/or remove barriers that inhibit the departments ability to achieve performance goals.
• Follows established procedures concerning security of controlled substances, prescriptions, supplies, and quality assurance, where applicable.
• May be required to support cross-functional services and high touch connections as necessary.
• May support initial patient assessments and medication/administration supplies needed for optimal patient outcomes.
• Reviews the work completed by Enterprise Triage Coordinators engaged in all areas of the prescription process; provides oversight of duties for work done by Pharmacy Technicians.
• Other responsibilities as judgment or necessity dictate.