Closing Advisor (Escrow Officer) - Chicago, IL (Hybrid)

at  Redfin

Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.
As a Closing Advisor, you will be the main point of contact for customers and real estate agents on specific transactions. This is a hybrid position, working 2 days/week in-office.

SKILLS AND EXPERIENCE:

• Must have a strong customer service background
• Strong written and verbal communication skills
• 1 to 3+ years of Escrow Officer experience is required
• Qualia, Tableau, GSuite knowledge is helpful
• Attention to detail and the ability to be organized in a fast-paced environment.
• A unique combination of organization and attention to detail: The overwhelming seems manageable, you commit to looking for things that are out of place and you get more done in less time
• A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations
• Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner
• Tech-savvy: You’re comfortable with technology and learn new programs quickly
• A fun, caring, and humble attitude: We all work hard, but it’s important to have a good time, look out for each other, and pitch in wherever needed

• Interact and correspond with all parties involved in the settlement process
• The main point of contact for the buyers, sellers, and agents
• Manage each file from start to finish and make sure each team member is completing their workflow.
• Ensure that the process stays organized and all contract contingencies are being met
• Obtain pertinent info from customers/agents for the title department to clear the title
• Provide strong customer service and title knowledge to deliver a great customer experience, and guide clients and agents through every step of the closing process
• Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential customers
• Overseeing title and closing for all residential projects/clients in your market
• Managing assigned tasking for yourself and your support team
• Verifying title clearance of assigned files prior to closing
• Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency.
• Reviewing closing documents prior to, and after, closing to ensure completeness and accuracy
• Ensure the file is balanced before sent to the funding
• Ensure that documents for recording are complete and ready to record before sending to post-closing.
• Responsibilities may change at any time
• Management can add to the Responsibilities at any time