Closing Manager Bowland Pt Charlotte

at  HeadPinz Entertainment Centers

The Closer works under the direction of the General Manager for all center operations and is in charge of the center in the GM’s absence. This includes the entire property, food and beverage, equipment, and center administration functions. Offering all Guests the WOW experience.

Role and Responsibilities

• Cultivate a total team environment by motivating, coaching and leading the staff to maximum productivity
• Knowledge and compliance with all procedures and cash management policies
• Maintain facility through attention to detail and adherence to all checklists.Ensure that the Center is clean and ready for guests at all times
• Excellent Communication Skills – to owners, guests and team members
• Attention to Detail • Possess a demonstrated customer service philosophy
• Strong organizational ability; multitasking and problem-solving skills
• Computer skills and a working knowledge of Word and Excel, and ability to learn proprietary software
• Ability to supervise staff
• Ensure all management maintain a “floor” presence in the center during peak times providing great service to customers and support for staff
• Other duties as directed

Qualifications
•
High School Diploma or an equivalent combination of education and/or experience in the service industry required. 18 years and older to apply.
•

Two (2) years experience in front-line employees in the bowling, food, hotel, or retail services preferred, but not required.

• Professional Appearance
• Positive, energetic attitude

• Cultivate a total team environment by motivating, coaching and leading the staff to maximum productivity
• Knowledge and compliance with all procedures and cash management policies
• Maintain facility through attention to detail and adherence to all checklists.Ensure that the Center is clean and ready for guests at all times
• Excellent Communication Skills – to owners, guests and team members
• Attention to Detail • Possess a demonstrated customer service philosophy
• Strong organizational ability; multitasking and problem-solving skills
• Computer skills and a working knowledge of Word and Excel, and ability to learn proprietary software
• Ability to supervise staff
• Ensure all management maintain a “floor” presence in the center during peak times providing great service to customers and support for staff
• Other duties as directe