Cloud and Virtualization Systems Administrator

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

WHAT WILL YOU DO?

• Accountable for the design and delivery of scalable, cost effective, secure technology solutions for end user computer platform and infrastructure services that align with the global technology roadmap
• In the functional role of product steward, accountable for a suite of desktop applications that extend platform capabilities, ensuring that these products are maintained current with the vendor’s product roadmap and aligned with the requirements of the business
• In the functional role of subject matter expert, manage the engineering artifacts and roadmaps, pro-actively identify service improvement opportunities and feature enhancements and resolve team and/or individual technology knowledge gaps
• In the functional role of technical lead, build, validate, test and document solution designs and ensure operational transition through formal and informal knowledge sharing, using industry standard techniques.
• Additionally:
• Develop and maintain design specifications that meet technical, functional and nonfunctional requirements and conform to service definition, geographical requirements, and architecture & security standards
• Design and develop infrastructure solutions that enhance the management, stability, security, disaster recovery and cost effectiveness of the global end user computing environment
• Maintain documentation on all technical services and solutions in compliance with accepted service design standards
• Communicate frequently and effectively with client service peers; client interaction is key to managing expectations, assessing needs, and customizing solutions
• Work with operational support teams to collect, analyse and report on incident and problem data with a view on continuous improvement, and capacity management
• Interact with various engineering and technical support teams across the information technology organization including networking, servers, storage, security, service desk and front-line support.

ROLE REQUIREMENTS

• Expert in Amazon Workspace
• Experience in VMware Horizon
• Experience with Citrix Workspaces