Cloud Basis Operations Consultant

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT THE ROLE:

One of SAPs largest customers has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. Our Customer Delivery Management team will provide an E2E service and will work dedicated for this customer, operating his entire SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out).
Within the CDM organization we set up the Technical Service Management (TSM) team that will be responsible to operate the environments on all levels L1-L3.

WHAT YOU’LL DO:

• Work (7x8h) will include weekends or public holidays as required by the project (no night shift)
• Deliver 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements
• Ensure high availability of customer service by supporting service restoration in critical situation
• Support delivery teams to perform and drive root cause analysis to completion
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Mentor and Guide junior members of the team