Cloud Operations Engineer

at  Applied Systems UK

Job Description:
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Cloud Operations Engineer to become a part of our outstanding team. Engineers will work closely with Development, Support, and Implementation in order to work towards providing the best possible experience to our customers while maintaining a secure environment in the data centers.
The Cloud Operations Engineer is responsible for the maintenance and troubleshooting activities related to software, hardware, and connectivity in the Applied Systems data center environments. Evening and weekend work will be required as is being part of shift pattern rotation.

WHAT YOU’LL NEED TO SUCCEED

We’re looking for someone who:

• Can work remotely or from an Applied Systems Office

Your experience should include some or all of the following:

• 1-2 years experience in a similar environment
• Has experience working with SQL and Microsoft Server
• Excellent written and verbal communication skills
• Has an inquisitive mindset with a pro-active approach
• Knowledge of MS Windows operating systems
• Experience working out of a ticketing system

Additionally, you may have;

• Microsoft or SQL Certifications
• Understanding of public cloud terminology for GCS, AWS, and others

WHO WE ARE

Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.

• Follow security best practices and processes to protect the customers’ data.
• Troubleshoot, research, and resolve software/hardware/network issues related to the Applied Cloud environments.
• Backup and restores SQL databases for Applied Cloud products utilising SQL Server.
• Install program updates for Applied Systems software.
• Investigate and resolve issues, reported by the Support department and Cloud Operations Technician team, to Applied Systems software, Microsoft Office products, email, connectivity, and general server issues.
• Process data deliveries to the Applied Cloud for Data Services projects
• Configure and test software installation on terminal servers in the Applied Cloud environments.
• Create documentation for policies and procedures to be used in the department for software installations, server configurations, or troubleshooting.
• Works closely with other Cloud Services groups to resolve issues or help with configuration changes/testing.