Cloud Operations Engineer

at  Baseware

Products and Cloud Engineering & Operations business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to deliver true automation for the CFO’s office. As a global team, they create and execute the product strategy, new product innovations, roadmap, design, product development, and product launches for Basware’s global product portfolio. Together with other Baswareans, Products and Cloud Engineering & Operation ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.

As a Cloud Operations Engineer:

• You will manage production processes that ensure the integrity of the service, such as Change Management, Uptime Reporting, Supplier Management activities.
• You will monitor the customer data in production environment.
• You will manage major service outages - offering support, handling service incidents, and handling activities in case of major production disruptions or outages.
• You will be responsible to monitor and to ensure the proper functionality of Basware systems; proactive monitoring of customer invoice flows and services, using global Production tools or system specific.
• You will be responsible in handling the Quality Gate process for the deployment of new customer setups in production.
• You will be responsible in handling internal incidents or customer tickets related to the Basware system functionality.
• You will be responsible to monitor the customer connections to our servers and to ensure that the documents are delivered within the agreed SLA.
• You will be responsible to change configurations in tools, applications or customer implementations in order to automate manual tasks or processes
• You will be responsible to identify areas of the services, customer invoice flows or part of the applications that must work in a different way and can be improved or automated.

SKILLS & REQUIREMENTS

To thrive and succeed in this role, we expect you to have the following skills and experience:

• Troubleshooting platform and infrastructure issues.
• Ability to work with multiple platforms and applications
• IT/Computer Science Bachelor or Master degree
• Ability to investigate the log files to solve issues on different operating systems
• Driving investigations in time critical situations such as production service outages.
• Proven analytical and investigative skills.
• Pro-active attitude, and ability to prioritize and manage workload effectively.
• Ability to learn about Basware services, with with expertise/advanced knowledge in sub-set
• Problem solving and quality improvements through corrective actions and fixes.
• Experience working with cross functional teams
• Knowledge of XML, SQL, Java Regular Expressions
• Basic knowledge of data transfer protocols - HTTPS, (S)FTP
• Basic understanding of AWS
• Proficient English language skills.

We Drive Customer Value
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• Troubleshooting platform and infrastructure issues.
• Ability to work with multiple platforms and applications
• IT/Computer Science Bachelor or Master degree
• Ability to investigate the log files to solve issues on different operating systems
• Driving investigations in time critical situations such as production service outages.
• Proven analytical and investigative skills.
• Pro-active attitude, and ability to prioritize and manage workload effectively.
• Ability to learn about Basware services, with with expertise/advanced knowledge in sub-set
• Problem solving and quality improvements through corrective actions and fixes.
• Experience working with cross functional teams
• Knowledge of XML, SQL, Java Regular Expressions
• Basic knowledge of data transfer protocols - HTTPS, (S)FTP
• Basic understanding of AWS
• Proficient English language skills