Cloud Ops

at  Orange

VOTRE RÔLE

Skill Center Hyperscalers, is responsible for the BUILD and RUN continuity around hyperscalers.

Its missions are:

• In international zones:

O To provide hyperscalers offers and expertise to support sales and marketing.

O To deliver the BUILD and manage the RUN.

• In France:

O To work together with the CCoE in France, 3P and “Pôle expertise”

O To co-deliver and manage the RUN

• For all entities:

O To make MCR L2 & L3 support (incidents & changes), maintain tenants and enrich MCR offer.
O To provide FinOps capabilities
O To provide SRE capabilities
Responsibilities

The Cloud Ops is a key technical role with following responsibilities:

• Drive standard project delivery and manage run operations (incident, monitoring, change management, service optimisation) on hyperscalers projects for managed and non-managed customers.
• Work closely with Senior Cloud Ops for validation of project handover
• Deploying, configuring, and managing cloud infrastructure components such as virtual machines, storage, databases, networking, and other resources required to support applications and services.
• Managing and configuring cloud services and resources according to best practices and security guidelines, ensuring they meet the organization’s standards.
• Setting up monitoring tools and systems to monitor the health, performance, and security of cloud infrastructure and applications.
• Investigating and resolving incidents related to cloud services and infrastructure, providing root cause analysis.
• Implementing security controls and best practices to protect cloud assets and data from unauthorized access. This includes managing access controls, encryption, security policies, and compliance with industry regulations.
• Implementing and maintaining backup and disaster recovery strategies to ensure data integrity and business continuity in case of unexpected outages, disasters, or data loss incidents.
• Analyzing performance metrics and identifying opportunities to optimize cloud infrastructure and services for better performance, scalability, and cost-efficiency.
• Automating repetitive tasks and workflows using scripting languages, automation tools, and infrastructure as code (IaC) techniques to improve operational efficiency, consistency, and reliability.
• Documenting configurations, procedures, troubleshooting steps, and best practices to maintain a knowledge base for the Cloud Ops team. Sharing knowledge and collaborating with other teams to improve overall operational effectiveness.
• Staying updated with the latest cloud technologies, tools, and best practices. Continuously evaluating and implementing improvements to enhance the performance, security, and efficiency of cloud operations.
• Close work with different stakeholders (technical experts, support, Partners, etc.) for hyperscalers project
• Report to local manager and collaborate with Senior CloudOps to ensure continuous operation management and service improvement.
• Provide oncall support, participate in planned interventions during business and non-business hours as per business requirement.

• Drive standard project delivery and manage run operations (incident, monitoring, change management, service optimisation) on hyperscalers projects for managed and non-managed customers.
• Work closely with Senior Cloud Ops for validation of project handover
• Deploying, configuring, and managing cloud infrastructure components such as virtual machines, storage, databases, networking, and other resources required to support applications and services.
• Managing and configuring cloud services and resources according to best practices and security guidelines, ensuring they meet the organization’s standards.
• Setting up monitoring tools and systems to monitor the health, performance, and security of cloud infrastructure and applications.
• Investigating and resolving incidents related to cloud services and infrastructure, providing root cause analysis.
• Implementing security controls and best practices to protect cloud assets and data from unauthorized access. This includes managing access controls, encryption, security policies, and compliance with industry regulations.
• Implementing and maintaining backup and disaster recovery strategies to ensure data integrity and business continuity in case of unexpected outages, disasters, or data loss incidents.
• Analyzing performance metrics and identifying opportunities to optimize cloud infrastructure and services for better performance, scalability, and cost-efficiency.
• Automating repetitive tasks and workflows using scripting languages, automation tools, and infrastructure as code (IaC) techniques to improve operational efficiency, consistency, and reliability.
• Documenting configurations, procedures, troubleshooting steps, and best practices to maintain a knowledge base for the Cloud Ops team. Sharing knowledge and collaborating with other teams to improve overall operational effectiveness.
• Staying updated with the latest cloud technologies, tools, and best practices. Continuously evaluating and implementing improvements to enhance the performance, security, and efficiency of cloud operations.
• Close work with different stakeholders (technical experts, support, Partners, etc.) for hyperscalers project
• Report to local manager and collaborate with Senior CloudOps to ensure continuous operation management and service improvement.
• Provide oncall support, participate in planned interventions during business and non-business hours as per business requirement