Cloud Solution Architect - Global Customer Success

at  Microsoft

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are seeking a highly skilled and experienced Cloud Solution Architect (CSA) for Security who will play a pivotal role in guiding our customers through the complexities of Azure and Modern Work environments. The ideal candidate will possess deep expertise in multi-cloud solutions, demonstrating a strong understanding of security architecture across various cloud platforms.
As the technical liaison between our customers and Microsoft, the CSA will be responsible for fostering a robust technical relationship, ensuring that our customers fully leverage their Microsoft investments. This will involve hands-on architecture design, implementation guidance, and operational health checks to optimize security postures and drive successful outcomes.
The CSA will collaborate closely with cross-functional teams to deliver tailored solutions that address unique customer challenges, aligning with Microsoft’s commitment to security, compliance, and seamless cloud integration. Through strategic engagement and thought leadership, the CSA will empower our customers to achieve their security objectives, while promoting a culture of innovation and agility within their organizations.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 8+ years of relevant industry experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies.
• Certification in Azure Security or Microsoft 365 Security AdministrationOne or more of Industry certifications such as CISSP, CCSP, IAAP, etc.
• Deep knowledge of Security Information and Event Management (SIEM) systems; Next Gen Web Application Firewalls and Secure Web Gateways; Threat detection technologies; Log analysis and Incident Response; Cloud security technologies, architectures and concepts such as Zero Trust, cloud security posture management, cloud workload protection, Cloud code security and Cloud infrastructure entitlement management.
  Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

PREFERRED QUALIFICATIONS

• Extensive working experience with Security in the context of Cloud
• Computing: Infrastructure as a Service (IaaS), Platform as a Services (PaaS), and Software as a service and understanding of one or more cloud security standards and frameworks such as CIS, NIST, CSA, etc.
• Experience with managing critical and complex customer situations or incidents.
• Strong interpersonal, presentation, and communications skills and the ability to work with customers at the C-level.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations