Cloud Solution Architect

at  Microsoft

Microsoft is delivering AI for all with Microsoft 365 Copilot, your new AI assistant. You will work directly with enterprise customers to help them unlock the value of AI across their organization, along with the entire Microsoft 365 platform and Surface devices. In the Modern Work Customer Success Unit in Germany, we are looking for passionate, experienced, and credible Cloud Solution Architect (CSA) with a drive for developing and winning strategic opportunities that deliver end-to-end Modern Work thought leadership driving significant customer value and enabling transformational customer outcomes, with a specific focus on Microsoft 365 Copilot.
You will drive the day-to-day execution of Microsoft’s strategic business priorities – develop best-in-class cloud services and platforms to our managed customers and build digital transformation momentum for our customers, partners, and Microsoft. Your exceptional post sales skills, deep understanding of enterprise needs, and ability to build strong customer relationships will be instrumental in achieving consumption targets and driving customer success.
As a Modern Work CSA, focused on Microsoft 365 Copilot, you will play a vital role in driving business growth by generating pipeline, engaging with prospective clients, building strong relationships, and support sales. It will be essential to understand the specific ROI & ROE to bring AI into the workplace of your specific customer set.
We are currently looking for a candidate who has a proven track record in change and adoption management. This individual will be crucial in driving our projects forward and ensuring smooth transitions within our customers organization. Your experience and expertise in managing change and fostering adoption will be invaluable to our success.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
We’re a company of learn-it-all rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

QUALIFICATIONS

• A bachelor’s degree in Computer Science, Information Technology, Technology Management.
• Passion for technology and customer obsessed.
• Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
• Enthusiasm towards leading technologies and motivation to learn and grow.
• Excellent verbal and written communication, analytical and presentation skills in German as well as English.
• You must be legally authorised to work in Germany to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

The purpose of the Customer Success Unit is to guide our customers to better deploy, adopt, and gain long-term business value from their investment in Microsoft. In turn, their successes will ensure we grow our Microsoft 365 consumption. Ultimately, when customers are successful, we are successful. Cloud Solution Architects (CSA) – a customer facing role - drive high priority customer initiatives on the Microsoft Platform in collaboration with customers and the Microsoft in-field strategic accounts segment of our business. This is a customer facing role, owning overall technical relationship between a customer and Microsoft.

• Provides technical expertise through post-sales presentations, product demonstrations and installations of Microsoft 365 Copilot.
• Is the central technical contact for the sales staff to implement leading Microsoft 365 workloads to meet customer needs.
• Supports in driving the Change and the Usage of Microsoft 365 Copilot at our customers and internally. (Co-)Delivering Community Sessions and Hackathons about Prompt Engineering to drive Adoption of Modern Work AI tools.
• Has a holistic view over the customer technology landscape and architecture to assess optimization opportunities using Microsoft technologies.
• Ensures that the customer is fully satisfied with the product application/solution performance.
• Advises company sales staff and customer personnel by disseminating technical information on specific applications.
• Works closely with employees from various organizational levels at the customer to fully understand their technical needs.