Cloud Solution Architect - Power Platforms

at  Microsoft

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a Cloud Solution Architect (CSA), specializing in Power Platform, who is passionate about driving our customers’ AI transformation on the Microsoft platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS:

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingOR equivalent experience
• Strong understanding & decent years of experience in administering, developing (writing code), deploying, customizing, tuning, and troubleshooting Power Platform (Power Automate, Power Apps, Power Pages, Power Virtual Agents) environments and solutions with Dataverse, Dataverse for Teams and other data sources. Experience with other Low-Code/No – Code products and solutions is a plus.
• Shall be responsible for establishing and maintaining governance practices, driving CoE (Center of Excellence) initiatives, and ensuring compliance within the Power Platform ecosystem. Your focus will be on optimizing processes, enhancing security, and fostering best practices across the organization.

PREFERRED QUALIFICATIONS:

• Technical Certification:
• Microsoft Power Platform Fundamentals
• Power Platform App Maker Associate (preferred)
• Power Platform Functional Consultant Associate (desired)
• Power Platform Developer Associate (desired)
• Power Platform Solution Architect Expert (desired)
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Customer Centric: Customer Satisfaction:
• Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes.
• You will actively listen and respectfully challenge to drive the best outcomes.
• Customer/Partner Insights:
• Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Resolution of Customer Blockers:
• Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise.
• Lead technical conversations with customers to drive value from their MS investments.
• Deliver all work according to MS best practices & policies and using repeatable IP.
• Technical Leadership: Learn It All:
• Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
• Accelerate Customer Outcomes:
• Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.