Cloud Support Engineer

at  Architecture in Motion Inc

REQUIRED SKILLS AND QUALIFICATIONS

• Three or more years of experience inside the Azure cloud environment
• Ambition to improve Azure platform skills
• Working knowledge of configuration tools
• Good knowledge of monitoring tools
• Certificate management
• Understanding of containerization
• Able to work well within a team or independently.
• Willing to collaborate with other support areas to provide issue resolution.
• Experience with software release management and infrastructure support

PREFERRED SKILLS AND QUALIFICATIONS

• College diploma (or equivalent experience) in a technical, cloud related field.
• Knowledge of web services, API, REST, and RPC
• Microsoft Azure certifications

• Provide white glove support to various customers (internal and external)
• Support the implementation, running and upgrading of our software products on Azure
• Identify and resolve issues with applications and cloud platform, following agreed procedures.
• Analyse how customers use the system and collaborate with internal departments to identify patterns so that our Product management, Platform and Development teams can address them
• Proactively monitor and optimise alerts and/or notifications and address the issue or work with other teams/vendor/partners to resolve until resolution.
• Investigate causes (root cause analysis) of incidents and seek resolution, escalating as appropriate.
• Document and close resolved incidents according to agreed procedures, in our internal application
• Analyses causes of incidents, and provide recommendations in order to minimise probability of recurrence, and contribute to service improvement
• Initiate and monitor actions to anticipate, investigate and resolve problems in systems, processes and services.
• Automate management of all application components using available automation tools.
• Manage code deployments and environment sizing changes to controlled environments in a controlled, auditable manner.