Cloud Support Engineer

at  RELX

You will work closely with Engineers/Developers/Data Scientists, Application teams, and Infrastructure/Security teams to support the enterprise development and production infrastructures.
Candidates should possess experience supporting public clouds, particularly within a Microsoft Azure Context. As a startup, Roots Automation offers a high-paced environment with ample growth and learning opportunities across multiple disciplines. This role will have direct interaction with Infrastructure team (DevOps & Cloud), front-end/back-end development team, automation engineers and senior management.
Tools: Jira as a ticketing system.

Responsibilities:

• Azure Infrastructure/Platform Services support
• Response and triage of Azure support requests
• Technical Documentation review and updating, as needed
• Learning Roots Automation operations and continued support of new deployments
• Take Ownership of Operational Tasks supporting Office 365 and Azure

Key Technology Requirements:

• Azure Active Directory: Users, Groups
• Azure Compute: Manage, Administrate, and Support Compute Instances
• Office 365: Manage, Administrate, and Support requests
• Azure Back Up: Monitor, Validate and Perform Restores, as required
• Active Directory: Good understanding of Active Directory Schema, OU Design, AD replication topology, and experience with MS Advance Group Policy Management
• Azure Cloud Services: App Services and Plans, Azure Functions, SQL Databases (PaaS), Key Vaults
• Windows Server OS proficiency: Supporting current Windows Server OS distributions
• Monitoring Experience: Ensuring smooth running and performance of all environments (CPU, Disks, Storage Space, etc…) across monitored services and infrastructure.

Additional Qualifications:

• Intermediate / Advanced English skills (if English not native language)
• Strong communication skills, time management and teamwork ethic
• Understanding Technical Documentation – Written and Graphical
• 2+ years’ Experience working in Helpdesk
• 1+ years’ Experience in Azure Cloud Infrastructure and Services
• Microsoft Trainings and Certifications
• Looking to gain experience with Infrastructure as a Code (IaaS)
• Excited to participate in supporting complex Cloud Infrastructure
• Experience with Office 365 and SharePoint Administration is a plus

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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• Azure Infrastructure/Platform Services support
• Response and triage of Azure support requests
• Technical Documentation review and updating, as needed
• Learning Roots Automation operations and continued support of new deployments
• Take Ownership of Operational Tasks supporting Office 365 and Azur