Cloud Systems Administrator

at  Northern

ABOUT NORTHERN

Headquartered in London, Ontario, Northern is an integrated digital solutions agency that specializes in helping leading Retail and Public Service brands navigate digital change. Leveraging our industry expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. We have strategically assembled a group of innovators who have a passion for technology, design, and improving digital experiences.

KNOWLEDGE, EDUCATION & EXPERIENCE REQUIRED

• 3+ years experience supporting large-scale infrastructure, preferably with Kubernetes Engine
• Experience working with GCP, Azure or AWS
• Can explain complex technical scenarios to clients in language they can understand
• Exceptional skills in troubleshooting and critical thinking
• Experience with configuring monitoring and observability systems with Prometheus, Granfana and Loki
• Familiar with CI/CD and automation tools such as Jenkins and GitLab CI/CD
• Possess strong scripting skills for automation and configuration management (Bash and Python)
• Responsible and independent - can work with little supervision
• Knowledge in scaling, maintaining, and troubleshooting systems running Docker, Ubuntu Linux, Apache, Nginx, MySQL, MariaDB, Postgres, and PHP
• Deep understanding of best practices in website and database security

Bonus!

• Relevant certifications in cloud technologies (e.g Google Cloud Professional Certifications, AWS Certified Solutions Architect, Azure Administrator) are preferred
• Development experience with PHP, Drupal, and or Python

Since its founding in 2015, Northern has grown to 155+ employees, helping leading brands across North America navigate digital transformation. Northern is positioned as a leader in the performance advertising industry as a Facebook Marketing Partner and Google Premier Partner —awarded to only 3% of agency partners in Canada. Our campaigns with leading brands in North America have been recognized as best in class through the Google Premier Partner Awards, Search Engine Land Awards, and the Canadian Search Awards.
Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada including Best Workplaces™ in Canada, for Inclusion, for Women, for Hybrid Work, and more.

• Build, develop and maintain Continuous Integration/Continuous Delivery (CI/CD) systems for automated testing of pull requests to assist development with a steady flow of work into source control.
• Analyze current technology used within the company and develop steps and processes to improve them
• Assist in creating practical demonstrations of proposed efficiency solutions and demonstrating them to other members of the team
• Respond promptly to ad-hoc developer OnPoint WebOps Pipeline and Drupal CLI support requests
• Build, scale and maintain infrastructure on Google Kubernetes Engine
• Apply system and application security patches
• Create and test deployment plans for new services, solutions, and updates
• Follow and digest detailed technical instructions
• Document issues, solutions, and network environments
• Collaborate with internal team and accept feedback
• Respond promptly to support requests from clients through a ticketing system and email
• Participate in an on-call, after-hours/weekends rotation schedule for urgent/critical issues
• Implement and enforce security best practices and compliance standards across the cloud environment.
• Collaborate with cross-functional teams to support cloud infrastructure needs and projects, and troubleshoot deployment issues