CloudRAN Support Engineer

at  Ericsson

THE SKILLS YOU BRING:

• BSc or MSc degree in Computer Science, Electrical Engineering, or equivalent
• Min 1 year of experience in customer support or incident handling
• Strong troubleshooting experience in Cloud solutions (eg. OpenStack, Docker, Kubernetes)
• Knowledge of Unix/Linux and IP Technologies
• Demonstrated ability in 4G/5G Radio technologies or willingness to learn
• Good command of English language, both verbal and written
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations

• Fix and resolve problems to stabilize and optimize customer networks.
• Work with assigned customer tickets, using support tools according to global support processes and procedures.
• Through contact with external customers, capture data and information about any specific problem that has been reported to Ericsson.
• Work with Ericsson and non-Ericsson Cloud solutions.
• Opportunity to participate in CloudRAN trials and deployment projects.
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers of Ericsson.
• Emergency Support handling can be encouraged in the long run.