Club Millésime Supervisor

at  Sofitel

Company Description
Winner of the Australian Hotels Association SA 2023 Deluxe Hotel Accommodation and 2022 Restaurant Accommodation Division Awards, positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the Sofitel Adelaide is surrounded by the city’s historic treasures and contemporary icon, linking Adelaide’s modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.
We are “relentlessly guest obsessed” in everything we do, and work to deliver the very best culinary and service experience for our discerning clientele.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum 2 years previous experience in a similar role, within a luxury property
• Prior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system. POS experience is an asset.
• Strong service skills, with confidence in all aspects of service
• Availability across a variety of shifts, including breakfast and evening service periods, across week day, weekends and public holidays
• Valid South Australian Responsible Service of Alcohol (RSA) certification
• Full Australian working rights
• Strong interpersonal and problem-solving abilities and the ability to lead by example
• A true love and passion for creating genuine memorable guest experiences
  Additional Information

• Lead and supervise the day-to-day operations of Club Millesime to ensure service standards are followed with friendly and engaging service
• Greet, check-in, respond to requests and settle accounts for VIP guests, providing exceptional service at every step of the journey
• Deliver established food & beverage service sequences, bringing your personalised flair to each guest encounter
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Deliver personalised service with passion and professionalism
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalise service
  Qualifications