Club Team Leader

at  Baulkham Hills Sports Club

If you are a self-motivated, collaborative team player with a can-do attitude, then keep reading!
About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 170,000, employing over 580 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.
About Us
As mentioned above, Baulkham Hills Sports Club is one of the six clubs operated under Bankstown Sports Club. This means you will work at our community focused club with the opportunity to build rapport with our regular customers, whilst also having access to training and development directly with Bankstown Sports Club.
At Baulkham Hills Sports Club, we operate in a strong teamwork environment with a predominant community focus.
About the Role
As a Team Leader you will work collaboratively with the Management Team to provide quality customer service to patrons and lead and coach our team to deliver exception customer experience every time!!
The successful applicant will be self-motivated, highly organised and an effective communicator.
This role is suitable for someone passionate about developing their career in hospitality and looking for a managerial role within the hospitality industry. You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.

Responsibilities will include

• Demonstrating our Culture values; Surprise and Delight our Customers, Team Player and ‘Can do’ Attitude
• Managing venue operations in accordance with Club standards
• Identify and implement continuous improvement initiatives
• Supervising staff, ensuring their delivery of exceptional customer service, at all times
• Monitoring staff performance, and communicating feedback where required
• Overseeing daily operations across the venue, including accurate shift and incident reporting
• Ensure compliance and procedures are completed in a proper manner including clearance procedures
• Handling all customer enquiries or complaints, and escalating to the Venue Manager where appropriate
• Creating an environment which promotes teamwork, recognition, mutual respect, and employee satisfaction
• Adhering to Work Health & Safety responsibilities

Essential Criteria

• Demonstrated leadership experience or potential, preferably in the hospitality industry
• Excellent communication skills, both verbal and written
• Problem-solving and conflict resolution skills
• Ability to manage competing priorities and supervise a team in a fast-paced environment
• Strong attention to detail and organisational skills
• Valid NSW Competency Card
• A flexible approach to a varied roster; across days, nights and weekends
• Immaculate personal presentation and grooming

Benefits

• Be a part of a culture that celebrates team success, where we help others to succeed and are driven to find a way to make our challenges work for us.
• Professional development - Grow your career
• Ongoing training and mentorship
• Free secure parking
• Rewards & Recognition program
• Daily meal allowance for lunches and coffees within the venue

This is a challenging and rewarding position that will suit somebody wanting a long-term career in hospitality and to grow within the business. If this sounds like your next opportunity then apply now!

• Demonstrating our Culture values; Surprise and Delight our Customers, Team Player and ‘Can do’ Attitude
• Managing venue operations in accordance with Club standards
• Identify and implement continuous improvement initiatives
• Supervising staff, ensuring their delivery of exceptional customer service, at all times
• Monitoring staff performance, and communicating feedback where required
• Overseeing daily operations across the venue, including accurate shift and incident reporting
• Ensure compliance and procedures are completed in a proper manner including clearance procedures
• Handling all customer enquiries or complaints, and escalating to the Venue Manager where appropriate
• Creating an environment which promotes teamwork, recognition, mutual respect, and employee satisfaction
• Adhering to Work Health & Safety responsibilitie