Clubhouse Hospitality Specialist

at  FirstService Residential

JOB OVERVIEW:

At Anatolia Master Association, we believe the Clubhouse is a community hub—a place to connect, unwind, and celebrate. As a Clubhouse Hospitality Specialist, you’ll be at the heart of that mission, ensuring every guest feels welcome, valued, and has an unforgettable experience.
We’re seeking a friendly, proactive, and detail-oriented individual to join our team as a Clubhouse Hospitality Specialist. In this role, you’ll serve as the face of the Clubhouse, offering a warm welcome, managing reservations, handling customer inquiries, assisting with event coordination, and supporting daily clubhouse operations. Your goal? To make every guest feel like they belong and to help create a vibrant clubhouse environment that keeps people coming back.
Compensation: $22-28/hr

SKILLS & QUALIFICATIONS:

• Previous experience in hospitality, customer service, or a similar guest-facing role is preferred.
• Exceptional interpersonal and communication skills.
• Organized, detail-oriented, and able to multitask effectively.
• Strong problem-solving skills and a proactive approach to guest needs.
• Ability to work a flexible schedule, including weekends and evenings.
• A passion for creating a welcoming and community-oriented atmosphere.

EDUCATION & EXPERIENCE:

Must have a minimum of a GED or a High School Diploma.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard, distributing mail and packages.
• Must be able to hear to place and receive telephone calls as an essential function of the job.
• Must have good verbal and written skills in order to converse in a clear manner when answering incoming phone calls and be able to capture a message in written form and deliver to the appropriate co-workers.
• Must be mobile enough to move around the office to make copies, distribute mail, etc.
• Must be able to lift 25lbs.

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to work overtime as needed and approved by the General Manager. Working hours may be altered to meet client demands so must be able to be flexible.
Consistent and regular attendance required.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

YOUR RESPONSIBILITIES:

• Guest Engagement: Greet and interact with guests in a friendly and professional manner, ensuring an outstanding experience from arrival to departure.
• Reservation Management: Oversee reservations, check-in/check-out processes, and ensure accurate booking records.
• Event Support: Assist in coordinating and executing clubhouse events, such as game nights, parties, and team-building activities.
• Customer Support: Respond to guest inquiries, provide information about clubhouse services, and resolve any guest issues with care and efficiency.
• Facility Maintenance: Monitor clubhouse cleanliness, order supplies, and coordinate with the cleaning team to ensure the environment is well-kept and inviting.
• Promote Membership & Programs: Educate guests on membership benefits, programs, and upcoming events, encouraging participation and membership sign-ups.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard, distributing mail and packages.
• Must be able to hear to place and receive telephone calls as an essential function of the job.
• Must have good verbal and written skills in order to converse in a clear manner when answering incoming phone calls and be able to capture a message in written form and deliver to the appropriate co-workers.
• Must be mobile enough to move around the office to make copies, distribute mail, etc.
• Must be able to lift 25lbs