CLUSTER ASSISTANT REVENUE & RESERVATIONS MANAGER

at  Bab Al Nojoum

• Responsible for ensuring all customers experience a satisfying visit and receive the highest standard of goods and services while maintaining and creating customer friendly relationships.
• Even in difficult situations make sure all customer complaints are dealt with in a friendly manner and within a reasonable time frame.
• Work in partnership with our Sales Manager to achieve budgeted targets
• Create, develop, monitor, and adjust sales and pricing strategies
• Ensure web site booking process is maintained up-to-date and functional.
• Management and loading of rates, profiles and availability in the PMS
• Analysis overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
• Prepare 3–6-month forecasts
• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
• Manage all reservation and group booking administration and process all requests and manage inventory of all processes and recommend ways to maximize revenue.
• To input reservations into the system and work closely with the front desk in dealing with reservations enquiries too.
• To analysis the business on a daily basis looking at pickup, pace, lead times, booking patterns and trends.
• Monitor competitor’s rates and understanding local markets and demands
• To have a thorough knowledge of the hotel and all the products on offer.
• Work with the Sales Manager regarding internet marketing such as pay per click campaigns and ezines.

QUALIFICATIONS YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Bachelor’s degree in Hospitality or equivalent.
• Knowledge in MS Office and Opera system.
• Strong interpersonal, problem solving abilities and leadership skills
  Job Type: Full-time
  Pay: AED11,000.00 - AED12,000.00 per mont

Please refer the Job description for details