Cluster Reception Supervisor

at  Rapport

WE ARE LOOKING FOR A CLUSTER RECEPTION SUPERVISOR TO JOIN OUR RAPPORT TEAM, BASED AT OUR CLIENT’S OFFICES IN THE HEART OF THE CITY OF LONDON. RESPONSIBLE FOR MANAGING A TEAM OF 6 CORPORATE AND EVENTS RECEPTIONISTS, SPREAD ACROSS 3 BUILDINGS, YOUR ROLE WILL BE KEY IN ENSURING THE PROVISION OF THE HIGHEST LEVEL OF SERVICE AND MEETING THE CUSTOMERS’ NEEDS.

The offices are owned and managed by our client, who is one of the most successful and recognisable property asset companies in the UK. You will be the face of the brand in our client’s high-specification offices in an architecturally striking building. You will look after these multiple reception sites to provide the highest level of service and ensure that the customer’s needs are in the center of everything you do.

MAIN RESPONSIBILITIES

• Supporting different buildings, depending on the demand of the operation
• Providing the highest level of service and care to all of the client’s employees and their customers, guests, and service partners in line with service level agreements and set policies and procedures
• Being responsible for all ground floor reception team members, lobby hosting within the cluster and events coordination
• Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
• Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner