CMU Analyst

at  Mars Capital

OUR ENVIRONMENTAL, SOCIAL AND GOVERNANCE (“ESG”) COMMITMENT

We’re committed to investing responsibly and supporting our local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business.
Job Description
We are looking for an experienced professional to join our team as a CMU analyst within the Tasman portfolio, a performing Residential Primary dwelling & BTL Tracker portfolio. Reporting to the Head of CMU. In this role you will support oversight of performance on the mandate’s contractual obligations.

TO ENSURE A BEST-IN-CLASS EXPERIENCE FOR THE CUSTOMERS WITHIN THE TASMAN PORTFOLIO THROUGH:

• Supporting head of CMU to deliver effective Oversight of the Change Request Process and Mars performance on the mandate’s contractual obligations
• Ensuring that all aspects of the Change Request Process are maintained as each change/ project is implemented
• Triage all new Change Requests and ensuring that any proposed changes are as agreedwith impacted stakeholders
• Oversee and monitor the progress of change-request tickets through the Dev sprint cycle and provide support where required
• Supporting the management of all client procedures and letters, ensuring these are appropriately secured, maintained, and version controlled
• Reviewing and embedding SLA/KPI performance and any associated trends and opportunities
• Support the review of Client policy changes to identify any impact on Mars procedures, with appropriate follow up
• Carrying out as required monitoring and testing of Key and procedural controls across business areas
• Liaise with the client in relation to query management, resolving issues, and monitoring performance
• Support the preparation of internal and client-facing reporting packs from across the business
• Prepare monthly and quarterly performance updates incorporating trend analysis and forecasting
• Involvement with ad-hoc projects, transformation initiatives and bids for new business as required
• As required, preparing presentations, designing process workflows, process maps and controls
• Negotiating SLAs, KPIs and Service Credit agreements

QUALIFICATIONS

• The candidate must have change management experience preferably in a similar environment.
• Previous experience working with Clients in a financial industry.
• Bank Outsourcing experience.
• A person who has strong analytical thinking.
• Communication and Interpersonal Skills.
• Influencing/Persuasion & Negotiation skills.
• Problem solving.
• Contract negotiation experience
  Additional Information

Please refer the Job description for details