Co-op or Intern, Cloud Analyst (January 2025)

at  BDO

PUTTING PEOPLE FIRST, EVERY DAY

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

YOUR OPPORTUNITY

BDO Digital is looking for a Co-op or Intern, Cloud Analyst to join the BDO Cloud Operations team from January to April 2025 and own the following responsibilities:

• Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base
• Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
• Participate in inbound sales activities
• Develop key knowledge of MS licensing programs
• Provide training and support to internal and external customers on Office 365, Dynamics 365, Azure and BDO Cloud offerings, including issues with configurations and implementations
• Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients
• Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
• Development of sales propensity models, forecasting sales reports and opportunity tracking
• Develop tools, processes and research information necessary to evolve cloud operations
• Help drive programs that complement and extend the effectiveness of primary sales activities
• Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed
• Additional administrative support and participation in special projects as required

YOUR EXPERIENCE AND EDUCATION

• You are working towards your undergraduate degree in Computer Science, Engineering, Math, IT Management or Business related program with a focus on Technology
• You are passionate about cloud technology and have a willingness to learn new technologies
• You have practical knowledge of professional, effective telephone techniques and customer care
• You have excellent written and verbal communication skills
• You have strong problem solving skills and attention to detail
• You enjoy improving and taking ownership of processes
• You are able to prioritize with the flexibility to manage multiple tasks and variable workload
• The following are considered an asset:
• Experience in a previous business operations, customer service and/or sales capacity
• Experience with Microsoft or Cloud platforms
• Experience with Finance and Line of Business systems
• Understanding of IT and software business landscapeProficient in MS Office Applications, such as Microsoft Excel

HOW DO WE DEFINE SUCCESS FOR YOUR ROLE?

• You demonstrate BDO’s core values through all aspect of your work: Integrity, Respect & CollaborationYou understand your client
• ‘s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work
• You identify, recommend, & are focused on effective service delivery to your clients
• You share in an inclusive & engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning & professional development.

BDO Digital is looking for a Co-op or Intern, Cloud Analyst to join the BDO Cloud Operations team from January to April 2025 and own the following responsibilities:

• Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base
• Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
• Participate in inbound sales activities
• Develop key knowledge of MS licensing programs
• Provide training and support to internal and external customers on Office 365, Dynamics 365, Azure and BDO Cloud offerings, including issues with configurations and implementations
• Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients
• Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
• Development of sales propensity models, forecasting sales reports and opportunity tracking
• Develop tools, processes and research information necessary to evolve cloud operations
• Help drive programs that complement and extend the effectiveness of primary sales activities
• Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed
• Additional administrative support and participation in special projects as require