Co-op User Experience Research - Winter 2025

at  Global Relay

WHO WE ARE:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

YOU WILL DEVELOP SKILLS IN:

• Data management including gathering, cleaning and organizing
• Data analysis and statistics
• Identifying and refining research questions
• Selecting appropriate research methods
• Developing research materials such as research plans, discussion guides, surveys, etc.

YOUR ROLE:

As User Experience (UX) Research Co-op you will be working with our research team to learn about the needs, wants and behaviour of customers. You will work closely with a researcher and help them conduct qualitative and quantitative research to understand our customers’ problems. As part of the research team, you will work with the business to understand their needs and collaborate with designers and developers to inform products based on data-driven insights.
This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers. You will be working with a team that values critical thinking, creativity and professional growth. If you are curious about people and enjoy using data to understand behavior, this is a great opportunity to grow your skills.

YOUR RESPONSIBILITIES:

• Participate in research activities such as meetings, project planning, materials development, etc.
• Support a primary researcher in conducting studies from planning to analysis and reporting
• Take responsibility for running a research project to address a product development need