CoE Growth and Development Manager

at  Pure Storage

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
As a Senior Growth and Development Manager, you will be be a key member of the SE COE team and will report directly to the AVP of the SE CoE. The role will play a pivotal role in developing, managing, and scaling enablement initiatives for the SE Center of Excellence (CoE) at Pure Storage. This individual will be responsible for creating and executing enablement strategies that support the CoE team, ensuring that Associate Systems Engineers (ASEs) and related stakeholders are equipped with the knowledge, tools, and training needed to maximize efficiency, drive revenue growth, and enhance customer engagement. A key focus of this role will be building tailored enablement programs for early-career ASEs, fostering their growth, and helping them successfully integrate into Pure’s SE organization.

KEY RESPONSIBILITIES:

• Enablement Strategy Development: Design and implement enablement programs that support the ASE CoE’s lifecycle management initiatives, ensuring alignment with the team’s goals for feature adoption, upgrades, and other customer-focused activities.
• Content Creation & Delivery: Work with SE Leadership to develop training materials, guides, and workshops tailored to the CoE’s processes, ensuring that ASEs and stakeholders are well-versed in lifecycle management best practices, tools, and workflows. This role will require heavy travel (up to 50% time) during the initial launch phase of the project.
• Program Management: Lead the planning, execution, and evaluation of enablement programs, ensuring clear objectives, timelines, and outcomes. Regularly assess program effectiveness and make necessary adjustments to optimize results.
• Cross-Functional Collaboration: Work closely with the CoE, SE Leadership, and other internal teams (such as Enablement, CX, and Renewals) to ensure enablement programs address the evolving needs of ASEs and align with broader business initiatives.
• Communication & Adoption: Ensure effective communication of new enablement materials, updates, and processes to the CoE and wider SE organization. Track adoption rates of tools and processes introduced via enablement initiatives and gather feedback for continuous improvement.
• Performance Metrics: Track and report on key enablement metrics such as training completion rates, impact on SE productivity, and improvements in lifecycle management performance. Use data-driven insights to improve enablement programs over time.
• Technology Adoption Support: In conjunction with your COE Ops teammate, facilitate the onboarding and use of new tools and technologies within the CoE to support tasks such as feature adoption, PVR preparation, and customer lifecycle management.
• Continuous Learning & Improvement: Foster a culture of continuous learning within the CoE, ensuring ASEs and stakeholders are regularly updated on the latest tools, processes, and best practices.

WHAT YOU’LL BRING TO THIS ROLE

• 12+ years of experience in enablement, training, or program management, ideally in a technology or sales environment
• Proven ability to design and execute enablement programs that drive measurable business outcomes
• Strong project management skills, with a demonstrated ability to manage multiple initiatives simultaneously, 3+ years of effective program management experience leading cross functional, transformational projects/programs
• Excellent written and verbal communication skills, with the ability to present complex ideas in a clear and concise manner
• Experience working cross-functionally with teams such as Sales, Professional Services, IT, and Marketing
• Familiarity with Salesforce, ServiceNow, Aha!, Tableau, etc…
• Strong analytical skills with the ability to use data to measure program success and make informed decisions
• Self-starter with a passion for continuous learning and improvement, and the ability to work in a fast-paced, dynamic environment
• Project Management certification(s) desirable(PMP, PgMP, PMI-ACP, Scrum Master, etc.)
• Lean Six Sigma experience a plus
• Familiar with program and project management methodologies (Waterfall, Agile, etc.)
• Strong business acumen with ability to drive and make business decisions
• Requires strong leadership, interpersonal, organizational, excellent verbal and written communication, and facilitation skills
• Requires slide deck preparation and strong presentation skills (Google Slides)
• Competent in SmartSheets (or Project Management tool equivalent) to be able to manage multiple program plans, dashboards, track metrics, etc. and can train other PMO members on the tool
• Collaborative team player with a can-do attitude
• High attention to detail