Cohort relationship coordinator

at  University of Auckland

MŌ TŌ MĀTOU RŌPŪ | ABOUT THE TEAM

Growing Up in New Zealand is New Zealand’s contemporary, and largest, longitudinal study of Kiwi children.
Since 2008, this exciting University of Auckland study managed by Auckland UniServices Limited has been following the development of around 6,800 children, capturing their unique life stories via a series of Data Collection Waves. Celebrating its fifteenth year this year, the study started in pregnancy and plans to continue following the cohort children until they are at least 21 years old.
Growing Up in New Zealand provides scientific and policy-relevant evidence to inform policy development for families, as well as improve understanding of child outcomes and equity. To date, data has been collected from the cohort at 14 points of the last 12 years.
Information from Growing Up in New Zealand has provided insights into a diverse range of areas such as paid parental leave, immunisation, poverty and material hardship, family housing and mobility, household safety, bullying, participation in Early Childhood Education, and pre- and post-natal depression among fathers.
Job Description

TE WHIWHINGA MAHI | THE OPPORTUNITY

The Growing Up in New Zealand study sits within the School of Population Health as one of the five schools in the Faculty of Medical Health Sciences. We are seeking Māori, Pacific and Asian Cohort Relationship Coordinators to aid in the delivery of this important longitudinal study.
Within this role you will have a strong focus on engaging with Māori, Pacific or Asian families from the cohort to maximise their involvement, in line with the Growing Up in New Zealand Cohort Relationship Strategy. You, along with the Cohort Relationship field team will be responsible for gathering robust research data from participants, and positively contributing to the engagement and retention of study members, whilst providing exceptional participant customer service and support in all forms of communication.

KEY DUTIES WILL INCLUDE:

• Cohort tracking & tracing activity
• Completing field operations activities and interviews as necessary.
• Coordination and executing data collection activity through face-to-face participant interviews or/and other modes of delivery as required.
• Answer inbound calls from participants
• Make outbound calls to participants
• Complying with ethical and cultural safety guidelines at every participant contact including treating participant and study information with utmost care and confidentiality.
• Attending regular team meetings to review engagement activities and flag risks or issues
• Updates CRM with all engagement and retention activity where relevant to individual families to ensure that records are kept in real-time.
  These are 36-month fixed term, part time positions (18.75 hours per week). We have several roles available, please specify in your cover letter your experience in any of these community groups when applying. The salary range for this role is between $58,300- $72,700 (pro rata) dependent on skills and experience.
  For more detailed information, please refer to the Position Description.
  Qualifications

Essential for the role:

• High level of awareness of cultural protocol when engaging primarily with Māori, Pacific or Asian communities
• Relevant tertiary qualification or experience equivalent
• Full, clean NZ driver’s licens