COLA-Collections Associate

at  Lifemark Health Group

VIEWPOINT HAMILTON

120 King St. W. Unit 1065, Hamilton, ON L8P 4V2.
Viewpoint Hamilton is looking for a Permanent Full-Time in-person Collections Associate/Admin to join the team!
This is an in-office role at the Viewpoint Hamilton location. The work schedule may vary depending on the scheduled services in the facility. Working hours are flexible to meet the demands of the facility and shifts may vary from:
Shift start time: 8 am to 9:30 am.
Shift end time: 4 pm to 5:30 pm
As a Collections Associate/Admin at Viewpoint Hamilton, you will be the first point of contact for the company and you will provide administrative support across the organization. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner. You are a flexible team player who supports the administrative management of the reception area related to client assessment services. You are service-oriented, reliable and have the ability to prioritize and multitask. You have excellent organizational skills and pay close attention to detail. Your strong computer skills, including a proficient level of Microsoft applications, web-based tracking systems and the Internet, as well as Adobe Acrobat, add value to the team. You have excellent verbal and written communication skills complemented by a strong command of the English language. Aside of the Admin role you are going to assist with collections for the overdue accounts with our clients approx. 20 hrs per week.

QUALIFICATIONS

• Relevant post secondary/community college education
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Proficient computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Solid and effective verbal and written communication skills
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize and work under pressure
• Previous experience as a Collection Associate is an asset

• Access to the office
• Greeting assessors, examinees, and visitors and offering assistance to ensure highest level of customer service
• Ensure that examinees are promptly checked in, assessors are notified, and all appropriate service forms (consent form, summary form, etc.) are completed and signed and witnessed; photo ID check must be completed for all assessments and type of photo ID indicated on the consent form
• Answer phone calls promptly in a professional and welcoming manner; redirect phone calls to appropriate recipients, monitor calls on hold, transfer callers to voicemail where appropriate, and checking the general voicemail as needed
• Notify all appropriate parties of changes to appointments and any changes to the schedule
• Complete post service duties; upload onsite and offsite service forms to internal system, download dictations from Dictaphone and email to transcriptionists, calling scheduled transportation for examinees
• Acquire appropriate level of knowledge regarding facility and procedures/processes to direct calls to the appropriate team or team member and to be able to provide information on general enquiries
• Maintain the highest level of privacy of personal information and personal health information
• Generate daily report to organize and prepare the scheduled services for the following day; ensure that appropriate service forms are prepared and chaperones assigned when needed
• Generate daily report to facilitate service outcome follow up
• Ensure that reception area and assessment rooms are kept clean and tidy at all times and contacting building maintenance when needed
• Ensure reception area equipment are in good working order, toners are replaced when necessary, spare toners are on hand and service personnel are called as required
• Recognizing that priorities and schedules change requiring the facility to be flexible and accommodating (opening and closing hours, length of assessment, etc.)
• Ordering and managing assessment supplies
• Performing cross-functional responsibilities as assigned, or requested, performing other duties related to the job classification, as required
• Collecting all overdue payments and debts
• Contacting clients for payments