Collaboration Product Owner, Advisor

at  Zebra Technologies

OVERVIEW:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
At Zebra’s Customer Success & Services (CSS) team, our mission is to protect customers’ business processes by assuring performance from their mission-critical technology. Whether through rapid repair and replacement, Managed Services that oversee asset use and health, freeing IT and Operations resources, or giving insights to improve business operations, we keep customers doing what they do best. We provide repair service and technical support for millions of Zebra devices in the field.
As a Software Product Owner in Zebra’s Managed Services Organization, you will focus on the VisibilityIQ platform to drive continuous improvement of our industry leading Visibility services products. This innovative solution combines traditional device data, IoT device data from sensors on Zebra devices, backend business process data and other systems of record to deliver actionable intelligence to our customer to optimize their device availability, health, and utilization. The emphasis is on aggregating this data from the many sources and analyzing it to convert it into information that will help customers and partners manage their business operations. Our goal is to enable smoother operations by providing actionable insights into potential problems before they impact the business. The Software Product Owner executes on the vision and strategy outlined by the Product Manager through owning the implementation of service products development to optimize the company’s products and solutions. They apply industry experience and knowledge of Zebra’s products, as well as the competitive environment, to translate market needs and business requirements to detailed product requirements. They own the near-term Program Increment Roadmap, team backlog, feature prioritization & implementation. The Software Product Owner also works cross functionally within Zebra with our highly innovative team of software engineers, data scientists, program managers and product managers.

Responsibilities:

• This position will be responsible for execution on global product vision and strategy, owning implementation of service products development
• Own the Program Increment Roadmap (across 1-3 quarters), team backlog, feature prioritization and implementation
• Translate market needs and business requirements to detailed product requirements negotiating feature implementation and operational supportability trade-offs that may be needed, while preserving the integrity of business requirements
• Ability to identify, negotiate, and document feature requirements based on customer outcomes that balances the outbound business intent with the inbound technology constraints with high quality
• Drives collaborative work, defend customer needs aligning with product strategy while negotiating against technical, time and price constraints with engineering, data science, operations, program management and product management to develop, align on business objectives and execute to plan
• Ability to work independently across operations teams, software engineers, data scientists to define and evolve the VisibilityIQ SaaS product

Qualifications:
Preferred Education: Business, Engineering or computer science bachelor’s degree
required or demonstrated commensurate experience. Advanced Degree is a plus

Preferred Work Experience (years):

• Minimum 8-12 years of successfully delivering innovativeand forward-thinking solutions
• At least 3 years’ experience working Agile methodology
• Demonstrated experience in product managementdiscipline and working in Agile delivery teams.
• Seeking candidates with entrepreneurial spirit, creativethinking, and servant leadership
• Demonstrated knowledge and experience in at least onemajor collaboration tool provider, such as Microsoft,Zoom, Slack, Google
• Strong project management, planning, andorganizational skills.
• Substantial track record of delivering technologysolutions to meet the strategic needs of businessoperations.
• Technical experience with defining and deliveringcollaborations strategies, architectures and operatingmodels.
• Demonstrated capability in categorizing end user typesand working styles and translating that into technicalrequirements for proven solutions.
• Knowledge of leading and implementing changemanagement and continuous learning programs with enduser communities.
• Experience with Product Management/Ownership;defining and maintaining product architecture blueprintsand roadmaps.

Key Skills and Competencies:

• Comfortable with rapid pace and ambiguity.
• Energy and vision for pushing new ideas and change withinorganizations
• Strong consensus building and conflict management skills.
• Ability to work independently and with a cross functional teamsand at all levels of the organization.
• Strong leadership skills and desire to take on additionalresponsibility in the future.
• Strong Communication and presentation skills.
• Experience with people management

• This position will be responsible for execution on global product vision and strategy, owning implementation of service products development
• Own the Program Increment Roadmap (across 1-3 quarters), team backlog, feature prioritization and implementation
• Translate market needs and business requirements to detailed product requirements negotiating feature implementation and operational supportability trade-offs that may be needed, while preserving the integrity of business requirements
• Ability to identify, negotiate, and document feature requirements based on customer outcomes that balances the outbound business intent with the inbound technology constraints with high quality
• Drives collaborative work, defend customer needs aligning with product strategy while negotiating against technical, time and price constraints with engineering, data science, operations, program management and product management to develop, align on business objectives and execute to plan
• Ability to work independently across operations teams, software engineers, data scientists to define and evolve the VisibilityIQ SaaS produc