Collaboration Technical Architect

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KNOWLEDGE AND ATTRIBUTES:

• Seasoned client engagement skills coupled with good technical consulting skills.
• Understanding of the vendor’s products business and technology positioning.
• In-depth knowledge and expertise in collaboration platforms such as Microsoft SharePoint, Microsoft Teams, Cisco Webex, Google Workspace, or similar tools.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Broad product knowledge integrated with technology understanding.
• Understanding network protocols, topologies and security.
• Seasoned understanding of system and software architecture principles, design patterns, and best practices.
• Strong troubleshooting and problem-solving skills to identify and resolve technical issues.
• Familiarity with security best practices, data privacy regulations, and compliance requirements.
• Understanding of how collaboration platforms integrate with other enterprise systems (such as Active Directory, ERP systems, CRM systems, etc.) is important.
• Knowledge of APIs, web services, and data exchange protocols will enable seamless integration between collaboration tools and existing infrastructure.
• Understanding user access controls, encryption, data loss prevention, and other security measures is crucial.
• Basic understanding of key vendor subscription models such as Cisco EA 3.0.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Bachelor’s degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Vendor product, sales and technology certifications.
• Software and programming languages, for example, C++.
• SAFe Scaled Agile certification advantageous.

REQUIRED EXPERIENCE:

• Seasoned professional technical experience within a large scale (preferably multi-national) technology services environment.
• Seasoned experience as a Collaboration Technical Architect or a similar role, designing enterprise-level network solutions.
• Seasoned experience in a professional technical role.
• Experience with integration and interoperability between collaboration platforms and other enterprise systems.
• Experience in project management methodologies advantageous.
  Workplace type:
  Hybrid Working

KEY RESPONSIBILITIES:

• Designs and architects collaborative solutions that align with business objectives, taking into consideration scalability, security, and performance requirements.
• Collaborates with stakeholders to gather business requirements, understands their collaboration needs, and proposes appropriate technical solutions.
• Assesses and recommends collaboration platforms and tools that best fit the organization’s requirements and objectives.
• Develops and maintains technical documentation, including solution architecture diagrams, design specifications, and implementation plans.
• Analyzes, develops and recommends long-term strategic plans to ensure collaboration tools meets current and future requirements.
• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of collaborative solutions.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current collaboration capabilities.
• Ensures technical solutions will accomplish the client’s objectives.
• Works with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Assists with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Integrates collaboration platforms with existing enterprise systems, ensuring seamless data exchange and interoperability.
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• Ensures compliance with data privacy regulations, industry standards, and organisational security policies in the design and implementation of collaboration solutions.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.