Collateral Client Service Specialist, Associate 2, Hybrid (m/w/d)

at  State Street Corporation

WHO WE ARE LOOKING FOR

We are looking for a Collateral Client Service Specialist to join our Client Service team that focuses on our Collateral Management clients in Frankfurt, Germany.
This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

EDUCATION & PREFERRED QUALIFICATIONS

• Bachelor’s and/or Master’s degree with a focus on business and financial topics or comparable apprenticeship
• Initial experience in the financial industry, preferably within collateral management or client services
• Knowledge of financial instruments and the collateralization process for OTC, CCP, Repo and Securities Lending
• Good understanding of Middle Office processes
• Proficiency in English and German
• Strong knowledge of MS Office applications

ARE YOU THE RIGHT CANDIDATE? YES!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

WHAT YOU WILL BE RESPONSIBLE FOR

As Collateral Client Service Specialist you will

• Ensure client issues and queries are resolved by responding and escalating as appropriate and timely
• Facilitate communication between Client Operation & other business units to ensure an effective operating environment
• Ensure superior client satisfaction by proactively identifying client needs, and potential internal issues impacting client satisfaction
• Support escalations from internal and external stakeholders, provide direction to resolve issues, implement process improvements to mitigate the risk of repeated issues
• Collaborate with internal and external groups to identify, analyze and proactively resolve issues and exceptions
• Perform client training on State Street processes and applications such as MyStateStreet
• Manage daily service delivery to meet or exceed Service Level Agreements and Key Performance Indicators
• Contribute as subject matter expert to change processes and internal projects

These skills will help you succeed in this role

• Strong sense of quality and commitment to interact with internal or external clients effectively and professionally
• Strong communication skills and service orientation
• Ability to work under pressure (e.g. meeting deadlines, adopting and implementing changes