Collateral Client Solutions Manager

at  Northern Trust Corp

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
As Client Solutions Manager, you will lead a team of Client Solutions Specialists located across multiple regions responsible for collaborating with Product Owners, Agile teams, Operations and Technology partners to deliver servicing solutions that meet ever-evolving client and industry demands.
In addition to people management responsibilities, your expertise, knowledge and industry experience will be key to influencing how we support our client’s needs while ensuring service support models are both scalable and resilient.
As manager of the team you will also be responsible for ensuring the seamless onboard of new client relationships, products & services.

Key responsibilities:

• Leading a team of skilled Client Solutions Specialists, overseeing their engagement in multiple projects and initiatives across the enterprise.
• Working with Prospects and Clients to gain an understanding of the client needs and overseeing the implementation of solutions accordingly.
• Working closely with Operations, Change & Technology teams to determine and implement solutions to effectively address business challenges.
• Leading a team responsible for the onboarding of new client business and/or products & services.

Knowledge / Skills

• Leadership and organizational skills are required to deliver on department goals, determine resource needs, and to assess and develop the skills of the staff.
• An agile mindset and broad business/technical background.
• Analytical and problem solving skills.
• Communicates difficult concepts and negotiates with others to adopt a different point of view.
• Should come from a Collateral Operations and Fund Services background.
• Willingness to work and collaborate in team environments and with peers across Technology, Product and Client Service and Change Management groups.

Major Duties

• Manage a team of 4-8 Client Solutions Specialists across multiple locations.
• Acts as a senior “go-to-person” for client and product groups regarding new initiatives requiring Change support.
• Develops relationships with key partner groups.
• Act as subject matter expert and primary contact for inquiries, opportunities and new projects.
• Provide support to Sales team with New Business pitches where required.
• Provide guidance and expertise on building business solutions.
• Determines staffing needs and ensures resources are allocated/available to accomplish team priorities.
• Establishes performance standards for the team. Conducts the performance management process, identifies training and career development needs.
• Sets goals and priorities based on the direction set for the unit. Follows through to ensure that objectives are met.
• Ensures compliance with all audit, risk, security, and control requirements including change control procedures and data security.
• Consults with business unit partners to determine the most effective solutions to solve business problems or address business needs. May also work closely with business unit partners to define and review Service Level Agreements and to ensure services meet or exceed business needs.
• Communicates with various business areas and outside vendors, consultants, and clients regarding automation needs.
• Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.
• Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise.
• Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity.
• Coordinates and participates in training presentations with clients or prospects, virtually or in person.

The ideal candidate should have a fair amount of the following qualities:

• Previous experience in financial services
• Prior experience in a management role
• Proven experience in Collateral experience and/or proven experience in a change management function
• University degree or relevant work experience; MBA or Master’s degree is relevant field is preferred.

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
MyHRHelp@ntrs.com
.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater

Key responsibilities:

• Leading a team of skilled Client Solutions Specialists, overseeing their engagement in multiple projects and initiatives across the enterprise.
• Working with Prospects and Clients to gain an understanding of the client needs and overseeing the implementation of solutions accordingly.
• Working closely with Operations, Change & Technology teams to determine and implement solutions to effectively address business challenges.
• Leading a team responsible for the onboarding of new client business and/or products & services

Major Duties

• Manage a team of 4-8 Client Solutions Specialists across multiple locations.
• Acts as a senior “go-to-person” for client and product groups regarding new initiatives requiring Change support.
• Develops relationships with key partner groups.
• Act as subject matter expert and primary contact for inquiries, opportunities and new projects.
• Provide support to Sales team with New Business pitches where required.
• Provide guidance and expertise on building business solutions.
• Determines staffing needs and ensures resources are allocated/available to accomplish team priorities.
• Establishes performance standards for the team. Conducts the performance management process, identifies training and career development needs.
• Sets goals and priorities based on the direction set for the unit. Follows through to ensure that objectives are met.
• Ensures compliance with all audit, risk, security, and control requirements including change control procedures and data security.
• Consults with business unit partners to determine the most effective solutions to solve business problems or address business needs. May also work closely with business unit partners to define and review Service Level Agreements and to ensure services meet or exceed business needs.
• Communicates with various business areas and outside vendors, consultants, and clients regarding automation needs.
• Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.
• Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise.
• Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity.
• Coordinates and participates in training presentations with clients or prospects, virtually or in person