Colleague Communications and Engagement Manager - 12 month FTC

at  Nationwide

As a Colleague Communications and Engagement Manager you’ll be responsible for designing communication strategies that engage our colleagues and for delivering communications to support change and efficiency programmes. You’ll be planning and designing communication deliverables using different media, including written word, video content, digital and physical creative materials and channels, and events.
This role sits within the Communications and Engagement team in the Chief Operating Office (COO) – a small, focused and fast-paced team, delivering communications across a varied audience of almost 8,000 colleagues in the COO. Our purpose is to connect our colleagues with the purpose and strategy at Nationwide, inspiring and equipping them to be their best, while demonstrating our customer first behaviours in their work.
We’re looking for an experienced employee communication specialist, who can simply and powerfully connect our COO colleagues across the function to the Nationwide purpose. You’ll be a self-motivated individual with a track record of both high-profile communications campaign delivery, and excellent planning and prioritisation skills. You’ll have good experience of supporting change and efficiency programmes with compelling and compassionate communications. You’ll bring creativity to a technical content area, bringing our strategic programmes to life so that our whole function understands and feels connected to the vital work the COO does for Nationwide colleagues and customers.
You’ll understand the importance of pushing ourselves to be better, by measuring everything we do. You’ll be delivery focused and get things done, while building exceptional team and stakeholder relationships. You’ll also like to have fun at work – bringing energy and enthusiasm to our team.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, Nationwide House or London, Threadneedle Street offices. If based at our London office there is a requirement to attend our Swindon office twice a month. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

ABOUT YOU

• Likely to have a degree or similar qualification in relevant field(s) such as marketing, public relations, public affairs, internal communications, event management, planning or social investment; or equivalent knowledge gained through experience in either a marketing, communications, planning or social investment role or in a role with relevant transferrable skills and experience.
• Experience of delivering a wide range of communications campaigns to diverse audiences using a mix of media
• Experience of communicating change across a range of subjects and audiences.
• A good understanding of marketing, communication and social investment strategy, function, activities, tools and techniques
• Stakeholder management experience at all levels with strong focus on influencing
• Sound business and commercial acumen, including some experience in developing strong business cases
• Ability to cut through and find solutions and shape outcomes when working in ambiguity
• An ability to write and speak clearly and effectively, adapting style to suit the audience, with experience of report writing and formal presentation creation
• Experienced at understanding, analysing and interpreting insight
• Understanding of working within financial services or other highly regulated environments
• Excellent planning and organisational skills and ability to manage and own multiple competing priorities and deliverables

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

As part of a specialist communications team, you will plan, manage and deliver a wide range of employee communications (e.g. campaigns, internal events, webcasts, social channels and video content), delivered for the COO function.
You’ll shape strategy and delivery plans by using, understanding and interpreting insight about the preferences and interests of the target audience(s), what has worked well and the best communication channel(s) to reach them.
You’ll bring our strategic programmes, people initiatives and day-to-day delivery to life, using compelling story-telling and increasing connection to, and understanding of, why the COO is such a vital part of the business.
You’ll support change and operational excellence programmes with structured, colleague focused communications, tailored to audience needs.
You’ll do all this in line with our Nationwide brand and tone of voice, creating colleague advocates across the function.