Colleague Experience Specialist

at  HM

Job Description
As the Colleague Experience Specialist, you take responsibility for creating an inspiring and meaningful experience for our customers and colleagues within our Support Office.
You are a brand ambassador who demonstrates H&M Values, Fashion and Sustainability in everything that we do.
In accordance with our legal requirements and H&M standards, you ensure that our policies, and procedures are met in collaboration with the relevant stakeholders.
You take initiative and show creativity in developing and maintaining a positive work environment, which involves leading and coordinating various office initiatives including but not limited to office events & socials, our internal communication plan, and key projects in partnership with the HR Function. You also provide administrative support to our Support Office colleagues and assists in overall office activities.
You take pride in presenting our Support Office in way that is in line with our brand expectations, which includes securing the look and feel of the overall office, including the reception area, meeting rooms, canteen, and storage areas.
You are a travel expert with exceptional knowledge of local hotels, event venues, and restaurants. You are a point of contact for all travelers and take responsibility in ensuring that we provide them with the best possible experience.
In this role, you also form part of our Customer Service team as support in resolving customer queries and driving customer service initiatives.

Your responsibilities includes but are not limited to:

• Greets, welcomes and acts as a host to all visitors
• Acts as a modern concierge, connecting colleagues with the relevant functions or service providers based on their requests
• Drives colleague communication topics related to key updates, company initiatives and engagement activities
• Sends communications to office colleagues, as necessary, regarding office best practices, routines, and colleague updates
• In partnership with Customer Service, assists with ensuring all customer query KPI’s are met
• Leads and performs all office routines, including opening and closing of the office and follows all office best practices
• Point of contact for all Support office and Area Office Request
• Demonstrate a strong understanding of travel experience and is able to provide sound advice as well as recommendations to travelers
• Drives the execution of internal communication campaigns across all business units alongside the various stakeholders
• Maintains overview and updates the relevant MS Teams folders, Colleague Portal and CSI

QUALIFICATIONS

• Excellent verbal, written and listening communication skills
• Ability to communicate company objectives and information to our colleagues in a clear and engaging way
• Strong sense of customer service and interpersonal skills
• Knowledgeable with the local legislation requirements concerning Health & Safety
• Proficient with Microsoft tools, with advances skills in MS PowerPoint
  Additional Information

• Greets, welcomes and acts as a host to all visitors
• Acts as a modern concierge, connecting colleagues with the relevant functions or service providers based on their requests
• Drives colleague communication topics related to key updates, company initiatives and engagement activities
• Sends communications to office colleagues, as necessary, regarding office best practices, routines, and colleague updates
• In partnership with Customer Service, assists with ensuring all customer query KPI’s are met
• Leads and performs all office routines, including opening and closing of the office and follows all office best practices
• Point of contact for all Support office and Area Office Request
• Demonstrate a strong understanding of travel experience and is able to provide sound advice as well as recommendations to travelers
• Drives the execution of internal communication campaigns across all business units alongside the various stakeholders
• Maintains overview and updates the relevant MS Teams folders, Colleague Portal and CS