Collection Agent

at  Prefera Finance

If you are passionate about finance, customer service, and making a positive impact in a supportive and fun work environment, apply for our Collections Specialist role today and join us in shaping the future of financial lending with integrity and inclusivity!
We Believe In Fun: Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed.
Position Summary: To join our hybridized working environment Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time Collection Specialist!
As a Collection Specialist, you will analyze and manage our clients’ accounts. You will work with clients to strategize a plan to arrange past due payments and meet monthly goals.
Who We Are: Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational products such as motorcycles, boats, trailers, snowmobiles and many more. Prefera also provides leading-edge point of sale solutions for automotive repairs.

SKILLS/ABILITIES:

• Strong negotiation & problem-solving skills
• Attention de detail
• Intermediate computer skills
• Strong decision-making skills
• Excellent communication skills
• Excellent customer service and phone etiquette
• Ability to work in a fast-paced environment
• Fluent in writing and speaking English & French
• Credit knowledge is an asset
• Skip Tracing experience is an asset

QUALIFICATIONS:

• Previous work experience in a call-center work environment/equivalent
• Previous work experience in providing excellent customer service
• Previous financial collection experience is considered an asset, but not required
• Diploma/Certificate in related industry is an asset, but not required
• Knowledge in Microsoft Office, previous work experience with Excel is an asset
• Fully fluent in English language (speaking, reading and writing)

• Providing superior customer service while addressing customer concerns and updating account information
• Communicate with clients via inbound/outbound in regard to past due balances while seeking resolution
• Create payment plans, negotiate payments, provide written correspondence regarding account status etc..
• Analyze data from AR Reports identifying key account issues & suggested resolution
• Leave accurate notes on all accounts worked via our internal platform