Collection and Hardship Officer - RACV Finance

at  RACV

• RACV Noble Park Office
• Permanent Full Time | Hybrid Working
• Competitive Salary | Discounts on Selected RACV Products

YOUR KEY RESPONSIBILITIES WILL BE:

• Proactive approach to the recovery of debt and management of the portfolio including Financial Hardship Assistance and appropriate alternatives for members/debtors.
• In depth and quality conversations to protect member/debtor experience and business needs.
• Collaborate with internal and external stakeholders to recover outstanding monies on secured and unsecured loans
• Identify and combat potential losses in the loan portfolio within our legislative requirements.
• Provide advice and assistance to internal customer service areas on collection procedures.

THIS COULD BE JUST THE RIGHT ROLE FOR YOU?

You will need to be comfortable working in a fast-paced environment.
You will have a strong customer service focus with a genuine willingness to establish and maintain effective working relationships across the organisation.
Ideally you will be someone with an attention to detail, a positive mindset and have a passion for helping people with their financial circumstances when they need us the most.