Collection Manager - SME

at  Moladin

Responsibilities

• Develop and implement effective collection strategies to minimize delinquencies and defaults.
• ⁠Manage and lead a team of collection officers, providing training, guidance, and performance evaluations.
• ⁠Monitor and analyze collection data to identify trends, areas for improvement, and potential risks.
• ⁠Ensure compliance with all regulatory requirements and company policies.
• ⁠Collaborate with other departments, including credit risk and customer service, to ensure seamless operations.
• ⁠Handle escalated collection issues and negotiate with clients to resolve outstanding debts.
• ⁠Prepare and present regular reports on collection activities, performance metrics, and recovery rates.
• ⁠Stay updated with industry best practices and changes in regulations affecting collections and the SME sector.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field. Master’s degree is a plus.
• ⁠Minimum of 5 years of experience in collections, preferably within the financial services or multifinance sector.
• ⁠Proven track record of managing a successful collection team and achieving targets.
• ⁠Strong understanding of SME products and the unique challenges associated with them.
• ⁠Excellent communication, negotiation, and interpersonal skills.
• ⁠Proficient in using collection software and other related tools.
• ⁠Analytical mindset with the ability to interpret data and make data-driven decisions.
• High level of integrity and ethical standards.

• Develop and implement effective collection strategies to minimize delinquencies and defaults.
• ⁠Manage and lead a team of collection officers, providing training, guidance, and performance evaluations.
• ⁠Monitor and analyze collection data to identify trends, areas for improvement, and potential risks.
• ⁠Ensure compliance with all regulatory requirements and company policies.
• ⁠Collaborate with other departments, including credit risk and customer service, to ensure seamless operations.
• ⁠Handle escalated collection issues and negotiate with clients to resolve outstanding debts.
• ⁠Prepare and present regular reports on collection activities, performance metrics, and recovery rates.
• ⁠Stay updated with industry best practices and changes in regulations affecting collections and the SME sector