Collection & Recovery Support Specialist

at  BECU

As the nation’s largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members’ financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.
BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There’s never been a better time to work for BECU.
To learn more visit becu.org/careers.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or equivalent required.
• Minimum two years of operational experience at a Financial Institution required.

Desired Qualifications:

• Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred.
• Detail-oriented, with a high degree of accuracy and the ability to make recommendations based on information obtained.
• Ability to exercise confidentiality and discretionary judgment.
• Ability to work well under deadlines.
• Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
• Proficient verbal and written skills to effectively communicate and provide customer service.
• Full-time hours required, with additional hours as necessary.

• Navigate Compliance and Standards: You’ll carry out your responsibilities with a focus on BECU’s core competencies, compliance, and information protection to ensure we meet all regulatory requirements.
• Manage Charge-Off Processes: You’ll handle all necessary system updates and documentation to transition accounts from active status to charge-off, safeguarding our members and the credit union from losses.
• Oversee Account Closures: You’ll manage the system updates and documentation required for involuntary closures of revolving and deposit accounts, ensuring a smooth process for all involved.
• Facilitate Loan Modifications: You’ll take charge of processing loan modifications in coordination with the Bankruptcy, Loss Management, and Member Assistance Departments, helping our members navigate their financial situations.
• Coordinate Debt Management Requests: You’ll process and follow up on requests from outside debt management programs, acting as a liaison between our members and their financial support systems.
• Balance Financial Records: You’ll balance and report applicable general ledgers to Accounting, contributing to the overall financial health of BECU.
• Maintain Confidentiality: You’ll handle all member and employee matters with the utmost confidentiality, ensuring trust in our interactions.
• Provide Exceptional Support: You’ll respond promptly to internal and external inquiries, maintaining a professional demeanor that reflects BECU’s commitment to service.
• Resolve Transaction Exceptions: You’ll research and resolve any exception transactions and out-of-balance conditions, showcasing your problem-solving skills.
• Manage Incoming Communications: You’ll process incoming mail daily and monitor the department’s email inbox, ensuring all communications are handled efficiently.
• Adapt to New Challenges: You’ll be ready to take on additional duties as assigned, showcasing your flexibility and readiness to contribute.
  This isn’t just about ticking off tasks on a list. It’s about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.