Collection Representative

at  thyssenkrupp Supply Chain Services CA Inc

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”. Copper and Brass Sales, a division of thyssenkrupp Materials NA, Inc., is the source in your supply base that provides you with the inventory management expertise and value-added processing services necessary to help you compete in today’s global market. With our comprehensive line of nonferrous metals and alloys, wide variety of precision processing capabilities, and a focus on customer service that is unmatched in the industry, Copper and Brass Sales earns our reputation as a leading metals service center with each and every order.

JOB SUMMARY

This position is responsible for collections of past due invoices that are related to their assigned customers, working with internal team members to resolve customer’s questions and concerns.

KEY ACCOUNTABILITIES:

• Monitors the firm’s accounts receivable report and identify overdue accounts.
• Sends statement of account to customers.
• Contacts customers with overdue accounts and attempt to collect the overdue amount.
• Helps customers with any issues or concerns they might have regarding their account.
• Works with Billing and Operations teams to resolve any billing or operations issues.
• Enters adjustments in the systems for all requested credit memos and deducted chargebacks.
• Reviews past due accounts with operations teams, Dir of Credit or AR Manager monthly to discuss customer issues and overdue payments.
• Maintains records of contacting customers with delinquent accounts and any customer/operations communications.
• Ensures all customer contact information are correct in the system including names, emails and phone number.
• Uses internet searches and other tools to try to locate customers who have moved or changed personnel.
• Fills out customer forms that require payment, contact information, and provide forms as needed (W9, banking, insurance, etc.)
• Uploads invoices and download POs from customer selected customer’s portals.
• Checks customers POs to make sure we have enough funds and request new POs when needed.
• Reports any customers with major disputes/issues that are refusing to pay to be reserved.
• Runs aging detail reports and analyze DSO status of customers
• Forwards Credit applications to customers for completion
• Forward Non-Disclosure Agreements, Code of Conduct and Supplier Acknowledgement forms to Management for TK Legal department to review.
• Process credit card payments.
• Meets TKMNA Employee Attributes / Competencies
  The above is intended to describe the general content of and requirement for the performance of this job. It is not to be interpreted as an exhaustive statement of duties, responsibilities or requirements.

QUALIFICATIONS:

Minimum Requirements:

• 3 – 5 years in accounting or equivalent work experience
• Proficient mathematical skills, excellent analytical and problem-solving skills
• Familiarity with Financial Management software
• Excellent organizational skills with a high attention to details
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Ability to manage multiple tasks concurrently to ensure weekly and monthly deadlines are met
• Excellent communication – both verbal and written
• Ability to work collaboratively with teams internal or external to department

Preferred Requirements:

• Bachelor’s degree in accounting