Collection Senior Associate

at  Celanese International Corporation

Overview:

• Ensure that outstanding receivables are minimized by collecting revenue on time and identifying potential bad debts
• Ensure that disputed receivables are investigated and resolved

Responsibilities:

• Perform collection related activities such as dunning, reporting, disputes resolution and account reconciliation in accordance with internal controls and policies
• Continuous customer contact via email and phone to ensure effective cash collection
• Continuous relationship management with external customers (know your customer) and internal stakeholders (Sales, Credit, Customer Service etc.)
• Quick resolution of issues preventing payment
• Commitment towards monthly KPIs/Targets
• Proactively seeks possibility for improved service delivery and to meet business needs
• Handle specific tasks as required, such as factoring runs, payment advice errors, reporting
• Actively participate in accounts receivable projects as required
• Support team members with continuous knowledge sharing and issue resolution
• Supports team leader by continuous improvement in the processes and systems
• Newcomer support as required
• Any other tasks as assigned by line manager(s)
• Working in afternoon shift 1PM to 10PM, minimum 10 working days in a month to cover Americas working hours.

Qualifications:

• Good understanding of the AR processes
• Structured problem solving/troubleshooting abilities and follow-up skills to perform complex issue resolution
• Self-starter, goal oriented, agile personality
• Good level of English and Spanish or Portuguese.
• Very good communication and interpersonal skills. The position requires a lot of contact with internal and external customers in various channels including phone, chat, email and portals.
• Must be able to collaborate with other AR, Credit, Sales, Master Data and Customer Service Teams
• Accounting knowledge & University degree is an advantage
• Requires a basic understanding of accounting fundamentals and principles
• Ability to complete activities and accomplish objectives with limited direction
• 2-4 years relevant professional experience

• Perform collection related activities such as dunning, reporting, disputes resolution and account reconciliation in accordance with internal controls and policies
• Continuous customer contact via email and phone to ensure effective cash collection
• Continuous relationship management with external customers (know your customer) and internal stakeholders (Sales, Credit, Customer Service etc.)
• Quick resolution of issues preventing payment
• Commitment towards monthly KPIs/Targets
• Proactively seeks possibility for improved service delivery and to meet business needs
• Handle specific tasks as required, such as factoring runs, payment advice errors, reporting
• Actively participate in accounts receivable projects as required
• Support team members with continuous knowledge sharing and issue resolution
• Supports team leader by continuous improvement in the processes and systems
• Newcomer support as required
• Any other tasks as assigned by line manager(s)
• Working in afternoon shift 1PM to 10PM, minimum 10 working days in a month to cover Americas working hours