Collection Specialist (Hybrid Work Schedule)

at  Quorum Software

REQUIREMENTS

• 3+ years recent accounts receivable experience
• Experience with a variety of client billing portals
• High degree of tact and discretion
• Proficient computing skills including MS Outlook and Excel
• Strong written and oral communication skills
• Strong attention to detail, goal oriented
• Ability to interact with staff at all levels
• Fluent in English, both written and verbal

PREFERRED SKILLS

• Familiarity with ERP systems is a plus

• Research and pursue past due accounts by phone and in writing
• Investigate and respond to client questions or disputes on past due balances
• Build and maintain working relationships with client procurement and payables teams
• Coordinate closely with billing teams for account handoff and collection coordination
• Communicate with sales and service departments regarding client balances and disputes
• Maintain client file notes and documentation within the Company’s ERP system
• Report weekly to management on the status of past due customer accounts
• Assist with research of differences in cash application and customer statements
• Other collections or receivable research and reporting projects as assigned
• And other duties as assigned.