Collection Specialist with German

at  DXC Technology

JOB DESCRIPTION:

This is a REMOTE position.
Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.

EDUCATION AND EXPERIENCE REQUIRED:

• First level university degree with a focus in business or economics or equivalent experience
• Typically 0-2 years of experience

KNOWLEDGE AND SKILLS REQUIRED:

• Good written and verbal communication, negotiation, and conflict resolution skills
• Fluent English and 2nd language German
• Familiarity with computers
• Basic accounting knowledge
• Basic understanding of collection processes and financial concepts
• Strong prioritization and organization skills
• Good problem solving and reconciliation skills
• Solutions oriented
• Good influencing skills
• High customer service orientation
• Strong initiative, ability to work independently
• Team player
• Capability of sharing knowledge
• Structured thinker and analytical skills
• Comfortable working with numbers
• Ability to work within deadlines
• Interest in the economical business sector
• Supporter of change
• Multicultural working experience is a plus

• Effectively apply trained collection strategies;
• Build a close relationship with a portfolio of assigned customers (by phone and email);
• Analyze and research customer’s receivables account delinquency and determine the type of communication method to facilitate payment;
• Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;
• Document actions taken and determine future collection steps in a centralized system;
• Identify delays due to disputes;
• Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;
• Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;
• Recognize trends for nonpayment and resolve issues by engaging internal partners;
• Analyze at-risk customers and recommend account strategies to prevent delinquencies;
• Demonstrate sound judgment, prompt follow-up, and timely structured escalations;
• Identify “at risk” customers and engage key contacts (credit and sales) to resolve issues;
• Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved;
• Lead and participate in local projects that enhance operational efficiencies within Collections organization;
• Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.