Collections Account Representative

at  Byrider Springdale

COLLECTIONS ACCOUNT REPRESENTATIVE REQUIREMENTS:

• Industry Experience: Rent-to-own, Cash Advance, Title Loan, Consumer Finance, 1st party Collections, Customer Retention or a related industry
• At least 2 years of consumer-related collections or customer retention experience
• Ability to work early evenings and Saturdays

COLLECTIONS ACCOUNT REPRESENTATIVE SKILLS:

• Listen intently to the customer
• Prioritize calls & time throughout the day to ensure efficiency and effectiveness
• Build rapport with customers and team members
• Stay organized & have good follow up
• Be task oriented
• Be able to identify problems and offer solutions
• Be able to negotiate as needed
• Have prudent judgment
• Exercise good common sense
• Be a team player
  Job Type: Full-time
  Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Work Location: In perso

• Meet collection goals to allow for a performing portfolio & the credit advancement of our customers
• Seek long-term resolution with customers, educate & re-educate customers on the importance of establishing or rebuilding their credit
• Team with other members of Consumer Finance and Operations to ensure customer satisfaction
• Handle loan processing and loan origination for the assigned branch location
• Complete documentation and maintain compliance for the assigned branch location