Collections Administrator

at  Everyday Loans

Are you looking for a fresh start? Do you see yourself having a career in Finance? We may have the role for you! Evlo are currently recruiting for Collection Administrators. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender in both 2020 & 2021, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.

As a key member of the Collections team you will be responsible for supporting the Collections Department with various administrative tasks. You will handle a variety of customer related administrative duties and must do this in line with the Data Protection Act. This post is essential to the day to day running of, not only the Collections Department but, the business as a whole.

• To maximise customer satisfaction and Collections performance by providing administrative support
• Sort and Distribute incoming mail. You will respond to all necessary mail within your level of authority and be responsible for scanning post onto the appropriate customer’s accounts
• Generating and preparing various letters to be sent to customers
• Assist with office administration such as filling, photocopying, scanning, data entry and admin related duties
• Liaise with external companies regarding mutual clients.
• Keeping customers’ accounts up to date with correct and relevant information.
• Adding payments to customers’ accounts
• Oversee chargebacks
• Manual pings on customers’ accounts
• Timely responses to SMS and emails to and from customers
• Managing settlement requests from customers and collections associates
• Updating a forbearance tracker in a timely manner
• Reviewing Vulnerable Customer accounts
• Liaise with various debt management companies via online portals
• Update accounts with breathing space information provided by .gov.uk portal
• Process deferment checklist requests for branch network
• Complete ad-hoc administration projects requested by line manager