Collections Administrator II - 12 Month Term

at  Kal Tire

WORK EXPERIENCE

• A/R or Collection experience or equivalent academic training

Knowledge, Skills and Abilities

• Meets established F/R targets
• Ability to effectively manage their assigned account portfolio
• Quality of communication
• Good execution of time management
• Proficient use of MS Office suite (Excel, Word)
• Ability to work in a fast-paced/multi-task environment
• Excellent verbal and written communication skills
• High level of negotiation skills
• Great customer service
• Ability to form strong and productive business relationships with customers
• Bilingual in French would be an asset
• PeopleSoft, FIS Get Paid experience would be an asset

Education

• High School Diploma, GED or equivalent

SPECIAL REQUIREMENTS

• Valid driver’s license
• May involve occasional travel

ROLE DESCRIPTION

The Collections Administrator II is responsible for outstanding account resolution and reconciliation activities for assigned accounts within their Finance Receivable portfolio. The role will involve the day-to-day monitoring and maintenance of customer accounts, including the facilitation of dispute management resolution activities. The Collections Administrator II is responsible for adherence to and execution of all established corporate credit and collection policies.

CORE RESPONSIBILITIES

Outstanding Account Resolution / Collections

• Actively monitor a queue of trade AR accounts to ensure company delinquency targets remain at acceptable levels
• Maintain daily communication with customers to facilitate on-time payments
• Collect and negotiate payment on overdue accounts
• Record detailed customer notes into system and update customer information as required
• Manage customer hold/releases per established guidelines
• Adhere to direction of assigned collection strategies and administer all collection activities according to established policies and procedures
• Properly leverage and use implemented accounts receivables tools and systems based on established configuration settings
• Monitor all outstanding balances for customer payments and oversee the proper reconciling of all open AR transactions for assigned customers and portfolios
• Communicate and develop strong relationships with customers

Dispute Resolution

• Handle customer inquiries and resolve complaints with regard to collection matters
• Facilitate resolution and escalation of disputes as per the established dispute management process and system

Continuous Improvement

• Manage personal objectives in alignment with monthly goals
• Collaborate with Sales / Management to achieve established corporate DSO objectives
• Work with stakeholders outside of F/R to achieve continuous improvement across the Customer to Cash process.