Collections Analyst (Bilingual) / Analyste de recouvrement (bilingue)

at  Parkland

Calgary, AB T2P 4H4, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate01 Feb, 2025Not Specified02 Nov, 20243 year(s) or aboveEnglish,Kpi,Root,Microsoft Office,Communication Skills,Privacy Act,FrenchNoNo
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Description:

Responsibilities:

  • Oversee a portfolio of various volumes and locations. Evaluate account status, monitor terms to ensure that there is ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangement within our authority level and make decisions on held orders, while maintaining a standardized collection process.
  • Develop and maintain relationships with internal and external customers and liaise as required to ensure alignment and visibility to exposure, risk, recovery, and any related queries.
  • Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
  • Address credit related complaints and advise on recommendations for solutioning.
  • Liaise with third party partners regarding proposals, settlements, and litigation, and follow where necessary to provide additional account details or obtain status update.
  • Keep up to date on collections legislation regarding consumer and commercial allowances (ie: bankruptcy CCAA, and other options for creditor protection
  • Conflict management with internal and external customers, ie: peer to peer relationships
  • Will be required to deal directly with client via phone calls and emails on a day-to-day basis
  • Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios.
  • Recommend process improvements and assess the impact on internal and external customers using a continuous improvement tool

REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Financial Services

Accounts / Finance / Tax / CS / Audit

Finance

Graduate

Proficient

1

Calgary, AB T2P 4H4, Canada