Collections Analyst (Bilingual) / Analyste de recouvrement (bilingue)

at  Parkland Corporation

COMPETITIVE BENEFITS. MEANINGFUL EXTRAS. UNMATCHED VALUE.

• A place where you can take your career in the direction you want to grow and go
• Flexible work options and summer hours for eligible employees
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

REQUIREMENTS:

• 3+ years previous credit/collections/accounts receivable experience in a business-to-business environment.
• Experience with reconciliations and root cause analysis.
• Fluent with Microsoft Office, as well as and experience in any collection’s software. intermediate Excel skills required.skills, ie: lookups, Pivot tables, and working with data sets.
• Bilingual (French & English)
• Excellent written and verbal communication skills, combined with an approachable manner
• Preference will be given to those with Working knowledge of:
• Canadian Sarbanes Oxley Regulations (Bill 198)
• Canada Privacy Act
• Confident and professional with the ability to adapt to the customers specific situation (both internal and external) and building strong relationships
• GetPaid, and JDE or other collection software experience would be considered an asset.
• Ability to review account transactions and reconcile any outstanding payments or incomplete payments
• Ability to work in a fast-paced environment under deadlines and KPI’s
• Able to work well in a team environment but also independently (uses tools to make decisions)
  Humble. Hungry. Smart. Does this sound like you?
  Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

• Oversee a portfolio of various volumes and locations. Evaluate account status, monitor terms to ensure that there is ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangement within our authority level and make decisions on held orders, while maintaining a standardized collection process.
• Develop and maintain relationships with internal and external customers and liaise as required to ensure alignment and visibility to exposure, risk, recovery, and any related queries.
• Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
• Address credit related complaints and advise on recommendations for solutioning.
• Liaise with third party partners regarding proposals, settlements, and litigation, and follow where necessary to provide additional account details or obtain status update.
• Keep up to date on collections legislation regarding consumer and commercial allowances (ie: bankruptcy CCAA, and other options for creditor protection
• Conflict management with internal and external customers, ie: peer to peer relationships
• Will be required to deal directly with client via phone calls and emails on a day-to-day basis
• Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios.
• Recommend process improvements and assess the impact on internal and external customers using a continuous improvement tool.